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Kudos0

Norton AntiVirus could not open its preferences

I've installed and uninstalled this about 15 times over the past three months and it still will not install. I get no error messages while installing, but when I open the file to run antivirus it says "Norton AntiVirus could not open its preferences. Please try restarting your computer. If this error persists, please try re-installing Norton AntiVirus." and I have followed those instrucations 14 times and it will not install. I cannot find any information on how to fix this and norton has very very little helpful information about mac installations on their site. 

I'm running OS X.5.8

Replies

Kudos0

Re: Norton AntiVirus could not open its preferences

I've installed and uninstalled this about 15 times over the past three months and it still will not install. I get no error messages while installing, but when I open the file to run antivirus it says "Norton AntiVirus could not open its preferences. Please try restarting your computer. If this error persists, please try re-installing Norton AntiVirus." and I have followed those instrucations 14 times and it will not install. I cannot find any information on how to fix this and norton has very very little helpful information about mac installations on their site. 

I'm running OS X.5.8

Kudos0

Re: Norton AntiVirus could not open its preferences

Can you run the tool found at the url below, and attach the SymantecInfo.txt file to this thread?  If it is too large, let me know and I'll give you an email address where you can send it.

    http://www.symantec.com/business/support/index?page=content&id=TECH134761


Kudos0

Re: Norton AntiVirus could not open its preferences

okay i have the file :) where can I send it - THANK YOU!!!
File Attachment: 
Kudos0

Re: Norton AntiVirus could not open its preferences

I've taken a look and it first glance the key components appear to be installed (but there's a lot of detail so I need to dig a little deeper).  You don't need to email it, it attached fine here.

It shouldn't matter, but out of curiosity are you launching NAV from the QuickMenu (black and yellow icon in menu bar), or from Applications/Symantec Solutions?

Kudos0

Re: Norton AntiVirus could not open its preferences

Also, have you tried running LiveUpdate?  I believe the version you have (11.1) should be ok in 10.5.8, but perhaps I'm forgetting a fix since that was a couple years ago.

Kudos0

Re: Norton AntiVirus could not open its preferences

I have run live update and it still will not open. I'm launching the application from the application / symantec folder. 

Kudos0

Re: Norton AntiVirus could not open its preferences

Do you have Parental Controls enabled?

Kudos0

Re: Norton AntiVirus could not open its preferences

I shouldn't, I'm the only user and the administrator on the account
Kudos0

Re: Norton AntiVirus could not open its preferences

I only ask because the symptom you are seeing can be caused by a code-signing issue, and sometimes Parental Controls can affect that.  If you haven't explicitly enabled them (and are the only user), then it must be something else.

Did you have a previous version installed before installing 11.1?  If so, I may have you try a different means of removing old files (and then try yet another fresh install).  But if you did not have a previous version, I would expect the uninstaller to have done its job, in which case I still can't understand why you would have this issue.

I've also passed your info along to another engineer to see if he can spot any issues that I overlooked.

Kudos0

Re: Norton AntiVirus could not open its preferences

Have you tried the removal tool from this Norton doc, then reinstalling the software?

http://service1.symantec.com/SUPPORT/num.nsf/docid/2005051716291611 

Kudos0

Re: Norton AntiVirus could not open its preferences

Alternatively, sometimes this tool does a more thorough job (only used when you want to remove all Symantec products):

    ftp://ftp.symantec.com/misc/tools/mactools/RemoveSymantecMacFiles.zip


Kudos0

Re: Norton AntiVirus could not open its preferences

I tried both. still saying the same thing :(

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