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Kudos0

Norton AntiVirus disables Windows 10 Updates & Security

For those who have Windows 10 installed and have problems with Settings: Updates & Security being disabled by Norton AntiVirus. This stops Windows updates. This is a Norton issue which they have not fixed.

Solution to fix it is as follows:

Run msconfig in windows cmd window as Administrator. Goto Services tab and disable Norton service. Reboot.

Replies

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

I have the same problems with Norton and Windows 10. Sometimes Windows can't connect to a windows server and the Update, Security and Account settings didn't work. When I shut down the pc, I get 2 messages (see the picture). When I delete Norton from my pc, I have no problems. At my laptop with Windows 10 and Norton, I haven't this problems, that one works fine. Only at my All in One PC I have this problems......

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

Before disabling your security protection, you might try disabling Win 10's Fast Startup feature. I have seen where I have network issues until I restart my computer, that allows some pending updates to complete.

If you use Windows 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

I will try this tonight. I haven't installed Norton at this moment, I'm using Microsoft Defender and Malwarebytes, but I will install Norton again to check of this is the solution, I hope so!

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

Are you using the Pro version of MBAM? If so, did you set the proper exceptions in both MBAM and Norton to avoid conflicts? This could have been your original problem as it is not recommended to have two real time security programs on your computer at the same time. They can cause strange behavior and actually reduce your protection if both programs try to deal with malware at the same time. While they are fighting, the bad guy gets in.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

No, I am not using Pro version of MBAM.

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

When you disable the Norton service, you restart the machine. When it starts up, Norton Antivirus starts up again. Don't have issues with Windows updates. It happens even though there are no Window updates.

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

What Norton Product and version are you using? From the main Norton screen click Help or Support and About.

You should not be able to disable Norton in the way you describe. Have you turned Product Tamper Protection off? Not a good idea as it leaves the product vulnerable to malware attacks, defeating the purpose of having Norton.

Going back to your original post. What is it about the Windows Settings - Updates and Security that is being disabled? Are you referring to the whole section or just the Windows Defender feature? Defender is supposed to be disabled when you install a third party security program. It is not advised to have 2 real time scanners running at the same time as they can conflict with each other and actually reduce your protection.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

I am using Norton Security with Backup version 22.6.0.142. Product Tamper Protection is ON. Windows Settings - Updates and Security whole section is disabled. You get the options on the left hand side but the rest of the screen is blank and you can not navigate to any other option.

If you follow the steps I described, then when you re-start Windows it automatically enables Norton Security. Even when you open msconfig in windows and go to Services, you will see Norton Security enabled.  

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

Hello

By disabling the Service, until you restart your computer, you are not receiving the complete protection from Norton.. It may very well be the interaction of Windows with Norton and could very well be a Windows issue if it can't work with other programs.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

I always restart after disabling the service. I disagree with Windows being the problem, as always you can produce the problem and it is always Norton the root cause. I did spend considerable time with Microsoft support on this issue. Definitely a Norton issue, which I wish they would fix permanently for Windows 10. 

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

Please remember that not everyone using Norton on Windows 10 is having this issue  -  I'm not, so it is something specific to your machine.

Windows 10 x64 1903
Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

Windows Settings - Updates and Security whole section is disabled. You get the options on the left hand side but the rest of the screen is blank and you can not navigate to any other option.

Can you post a screenshot of the settings screen? Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

If you follow the steps I described, then when you re-start Windows it automatically enables Norton Security. Even when you open msconfig in windows and go to Services, you will see Norton Security enabled.

You still should not be able to turn Norton off. And it is normal that Norton would be on after a reboot. If you can turn Norton off, there seems to be something else at play here. Do you now, or have you ever had any other security program on your computer?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

I have a second laptop which was purchased brand new and only Norton Security with Backup installed with Windows 10. Same issue.

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

My laptop is fairly new and I only ever installed Norton Security with Backup. I have never installed any other anti virus software.

Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

Most new computers come with a trial of some security software. Even if you do not activate it, it will have remnants there that can interfere with Norton. Check to see if you have some trial on the computer. Then let us know and we can guide you to the uninstall utility.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton AntiVirus disables Windows 10 Updates & Security

The HP machine came with Norton Security trial version when I purchased it.

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