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Kudos0

Norton antivirus online always a update to download and install

Hello, 

As a customer of Centurylink I am able to install (and activated) a version(22.9.3.13) of Norton antivirus online on a small laptop. After doing so I wanted to make sure that I was up to date so I requested a "Live Update" from the app. After downloading, installing, and rebooting, I checked "Live Update" again. I have done this same activity many times with in an hour and there is always an update. Never are they the same size and some times I have to re-boot other times not. They never never the same number of updates to install. This has consumed significant amounts of disk space, in gigabytes. I don't think it will ever stop providing updates if asked. What Gives?

Also now after I've done the updates it now tells me I have to Activate!!!! this is very irritating. I've had this issue on another laptop and had to uninstall Norton, and the centurylink installer and re-install both. It is asking for a pin that centurylink will not provide.

Thanks, 

Oregondeere

Replies

Kudos0

Re: Norton antivirus online always a update to download and install

Updates are released every hour or so. If you are running LiveUpdate manually, there is a good chance you may find something available. Also, the current version of Norton is 22.10.0.85, so you would have seen a couple of larger updates to get you to the current version.

After you got to the 22.10.0.85 version, you may have still had a few more updates to get fully up to date. Eventually you should see that no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton antivirus online always a update to download and install

Indeed, version upgrades happened. If you need to catch up with that gap of versions, it's normal that it will take time and restarts. Usually, if you are a fair handful version behind, it is recommended to uninstall and reinstall the latest, will save you the trouble. Also, there is a reason why a live update is happening and in general constant updates are needed. 

Kudos0

Re: Norton antivirus online always a update to download and install

Hello

What version are you up to now after all the updates and restarts? Also what operating system and version please? Centurylink ISP may not be up to 22.10.0.85. If you are on Windows 10, please disable Fast Startup.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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