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Kudos0

Norton Antivirus software on Macbook

Hello

I have purchased Norton Antivirus software for my Macbook which is running OSX Version 10.7. It downloads onto my computer but after I have clicked on the icon it consistently tells me to close down Safari - which I have done. I can then go no further. I have restarted my computer too and nothing changes. Any suggestions? 

Replies

Kudos0

Re: Norton Antivirus software on Macbook

The info in this Quit Browser thread should help!

Kudos0

Re: Norton Antivirus software on Macbook

Hi

Thanks for sending me this. It does look like this person had the same problem but it doesn't help me as a Symantec Employee was involved in solving it with extra information that was provided. Thanks again for your help. 

Kudos0

Re: Norton Antivirus software on Macbook

In the last post of that thread, the user (ae6dx) found the Xmarks process was causing this.  Can you do as ae6dx did, and check for Xmarks in Activity Monitor (and see if quitting it helps)?

Kudos0

Re: Norton Antivirus software on Macbook

Hi

Thanks for offering this solution. I have attempted to look for Activity Monitor through Finder on my Mac but can't seem to find anything. Is there somewhere specific I should be looking to find it? Thanks 

Kudos0

Re: Norton Antivirus software on Macbook

You can find Activity Monitor in Finder at /Applications/Utilities/Activity Monitor (or just open the dock's Applications stack, then navigate to Utilities).

Kudos0

Re: Norton Antivirus software on Macbook

AshtonR, here's a more detailed suggestion... 1. Launch Activity Monitor (located at /Applications/Utiliites/Activity Monitor). 2. Ensure that "All Processes" Show option is selected (next to the Filter field). 3. Within the Filter field you can enter "Xmark" and find whether or not that process is running. If it is running, then please quit that process (see the Quit Process button at top left) and see is that helps, as Lee suggested. Thanks David
Kudos0

Re: Norton Antivirus software on Macbook

Hi

Thanks for the message and it was really clear so I was able to check easily.  I don't have Xmarks when I checked under the Filter tab. Any other suggestions? 

Kudos0

Re: Norton Antivirus software on Macbook

I'd suggest following Ryan's instructions in the Quit Browser thread.

If you post (or PM) the output from the ps command, one of the Symantec employees may be able to spot what process is making the installer think that Safari is open.

Accepted Solution
Kudos0

Re: Norton Antivirus software on Macbook

There are a couple of issues at work here, but the biggest one we have confirmed is a bug in the Apple Installer. For a quick summary, Lion includes a feature called "suspend" where applicaitons that are not currently in use will be suspended. To the user, the application looks as if it has been quit. It is not in the Dock, and does not show up in some places as a running process. But underneath, the process has merely been supsended (so that it re-opens more quickly).

Unfortunately the Apple Installer reports suspended processes as running, but the user has no way of quitting them. The only rememdy is to open an application Activity Monitor (in your Applications folder), change the popup menu at the top to "All Processes", and look in the list of running applications for Safari and Firefox. If they are listed, then you must quit them using the Activity Monitor application before running the Norton Interrnet Security installer.

We're working with Apple to correct this problem in a future release of Mac OS X.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Antivirus software on Macbook

Hi

Thanks, this was the solution that worked. Good luck with sorting it out with Apple as for IT novices like me, it can be very confusing.

Thanks again. 

Kudos0

Re: Norton Antivirus software on Macbook

Hello.

I'm pretty new to Macs as well.  I just purchased and downloaded Antivirus 12 (for OS X Lion).  When I open the download and click on the Norton Antivirus Installer, a Terminal dialog box opens up saying: 

"Last login: Thu Jan 19 21:25:21 on ttys000
jonothan-tysons-macbook-pro:Norton AntiVirus Installer.mpkg jonof16$"

I read the user's manual that came with the download and it said nothing about this.  

Does anyone out there know how I can get it to execute without it opening up in Terminal.  I would appreciate the help.

Thank you,

jonof16

Kudos0

Re: Norton Antivirus software on Macbook

There was a bug in OS X Lion, where installer packages opened in Terminal instead of with Installer.

You may want to run Software Update from the Apple menu to make sure OS X Lion is up to date.

If that doesn't fix the problem, right-click on the Norton AntiVirus Installer.mpkg file, select Open With, and navigate to /System/Library/CoreServices/Installer.app.  Checking the "Always open with this app" checkbox should also resolve the issue.

Hope that helps!

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