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Kudos0

Norton App Lock

Hello, everyone

I have Norton App Lock on my Tablet (Asus TF300T). The Problem I have is. I've set up the pattern. Now I don't remember it.

Is there an "unlock Pattern" for a one time use or is there some other way of removing the pattern or the App? Any and all help you provide will be greatly appreciated. I thank you in advance for your help on this matter.

Replies

Kudos0

Re: Norton App Lock

You might try contacting Norton Support via online chat.  www.norton.com/chat

They can verify you are the rightful owner of the app and may be able to help you reset/disable/uninstall it.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton App Lock

Hi Robar,

According to Help:  If you forget your passcode, you can sign in to your Google account to confirm your identity.  Once you have signed in, you will be shown your passcode and given the opportunity to change it. If you can't remember the email you saved it to, you may have to log in to each one.  Hope this helps. 

Kudos0

Re: Norton App Lock

Hi granny75

The unlock pattern that Robar is referring to is for the Norton App Lock application. Your suggestion would work for the Android screen lock on the device. Not the Norton app.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton App Lock

Hi,

I got the instructions from my Norton App Lock Application's Help.  Guess I misunderstood the question?  Wouldn't be the first time! LOL!

Kudos0

Re: Norton App Lock

@granny75

I must apologize. You were right in your understanding of the question, and you were right in your solution. I had not looked at the help files. After I did, I saw the information you quoted, and I tried it. And it worked.

@Robar Thread

From granny75's post above, you do sign into your Google Account to reset the App Lock pattern.

When you start the app, you see the screen to enter your pattern. I have not used that feature, but I hope the screen is the same as the one for entering a PIN. You should see a link to Forgot Pattern (it should be in the same place as the Forgot Passcode in my screenshot). Tap on that, and it will take you to a Google login screen with your email address already entered. Enter the password for your Google Account and you will be taken to the reset screen.
 


On the reset screen, just follow the directions. Yours may already say Set your Pattern. If not just tap on Switch to Pattern. You enter the pattern or passcode then you confirm the entry and you are taken to the App Lock login screen again. You should be good to go.

Things happen. Export/Backup your Norton Password Manager data.

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