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Kudos0

Norton app lock and mobile security keeps requiring permission for accessibility

This app has been working well on my galaxy s6 but since I got my new phone Nokia 3.1 (android 8.0) it keeps requesting "accessibility" permission. I saw that there are a lot of similar problems in the FORUM but i could not see a solution to the problem.  

Thank you.

Labels: Android, App Lock

Replies

Kudos0

Re: Norton app lock and mobile security keeps requiring permission for accessibility

Have you checked that Accessibility is turned on for the app? 

Does this message only appear when you turn on the device, or does it appear at other times?

Did you try turning off the battery optimization for the App Lock app?

What version of App Lock do you have installed?

Did the new device come with Android 8, or did it just get updated ?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton app lock and mobile security keeps requiring permission for accessibility

Another thing to look for is some phones have an aggressive battery saving feature which will force close background apps.  I am not sure if this Nokia has such a feature, but if you explore the settings of the phone you may find a "Background activity manager" or something similar.  Add Norton Mobile Security to the list of apps allowed to run in the background.

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