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Kudos0

Norton AppLock does not appear under Accessibility options

Details:

  • Norton AppLock
    • Version 1.2.0.252
  • Samsung Galaxy Tab A
    • SM-T580
    • Android Version 7.0
    • Build Number: NRD90M.T580UEU2BQL1

Problem:

  • I am unable to select Norton AppLock under Accessibility options as it is not listed.

Reproducing the issue:

  • Latest updates
  • Install Norton AppLock
  • Accept App Terms and Conditions
  • Hit "Setup" for Accessibility

Any help would be appreciated, I would like to install this app on multiple tablets.

Thanks!

Replies

Kudos0

Re: Norton AppLock does not appear under Accessibility options

First thing is to restart your device. Then go to Android Settings - Accessibility, and check to see if Norton App Lock is there. 

I just reinstalled on my HTC phone with Android 4.4.2 and had no issue with the Accessibility setting not being displayed.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

Oh believe me I did. To be frank though, a big difference in android version wouldn't you say?

Kudos0

Re: Norton AppLock does not appear under Accessibility options

Yes. There is a big difference in the Android versions, and it could explain the difference in what we are seeing. But it should not. Also something that may be affecting things is the proprietary changes often made to the Android OS by Samsung. These changes have been known to cause incompatibilities with some apps, including Norton.

After you restart the device, can you access the Norton App Lock app? Are you able to set a PIN? Maybe try deleting the app data in Android Settings - Apps then uninstall the app. Restart the device and try installing again. It is possible that something just got confused in your original installation.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

No change.

I have even used the "search" at the top to find "Norton" with no luck.

File Attachment: 
Kudos0

Re: Norton AppLock does not appear under Accessibility options

Can you open the App Lock app at all? If so, tap the three bars at top left, and see if the Device Administrator is turned on for App Lock. If you cannot open the app, see if you can check the device administrators in Android settings to see if you can see App Lock listed. 

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

I've tried searching for Accessibility services not showing on Android devices and have not come up with much. Maybe you can do better.  

A couple of questions from my searches. Is your device rooted? Do you have an app called Lux? Some search results showed that if you do have this, removing it allowed other apps to register the Accessibility service.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

I can open the app but I can't finish the setup. I have even added it as a device administrator but it still wants me to enable accessibility for Norton AppLock.

File Attachment: 
Kudos0

Re: Norton AppLock does not appear under Accessibility options

24 identical tablets, not rooted, these are for education and have work profiles on them from a Google Apps for Education (now G-Suite) domain.

Kudos0

Re: Norton AppLock does not appear under Accessibility options

That may explain something. I know nothing about the Google Apps for Education suite. It is possible that that locks down settings on the devices so students cannot install unapproved apps. You may be able to find some information on that.

From the G Suite web site, it mentions managing the devices for security.



See if you can uninstall the G Suite from one device to test.

Things happen. Export/Backup your Identity Safe data.
Kudos1 Stats

Re: Norton AppLock does not appear under Accessibility options

All: This may explain things a bit better. https://support.google.com/a/answer/6089179?hl=en

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.167 / NSBU 22.14.2.13 / Norton Core v.237 / Norton BETA tester
Kudos0

Re: Norton AppLock does not appear under Accessibility options

SoulAsylum That is for Chrome based apps, not Android. Peterweb G-Suite for Education has those features mainly for Chrome devices, not Android. A lot of the Android stuff is meant more for the business end. These devices are not enrolled via MDM certs so even though the specific user account may be work profile, the device is the same as anyone else. They are not "locked" like you might see for say a Windows device.

I believe it is simply to do with Android 7.0, even the last 7.0 build had a different settings UI.

Kudos0

Re: Norton AppLock does not appear under Accessibility options

Hello njohnson Please look at the link provided again. In the first sentence there is a link in light blue which opens to the following link: https://gsuite.google.com/marketplace The focus on the link I posted earlier, is this is more than likely an administrative issue. In that whom ever administers these devices should whitelist the programs to be used or added.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.167 / NSBU 22.14.2.13 / Norton Core v.237 / Norton BETA tester
Kudos0

Re: Norton AppLock does not appear under Accessibility options

And did you try uninstalling the G Suite and restarting on one device to see if it makes any difference? That way we know if it is G Suite causing the issue, or if we need to look elsewhere?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

SoulAsylum: As I have stated, not the same setup. The "Market Place" are add-ons that can be distributed or allowed for users such as add-ons for G-Suite services. This is not how distributed apps are done for Android. Furthermore, the app was already white-listed and installed on the tablet just fine.. Installing the app is not the issue, enabling Accessibility is.

Peterweb: One does not install/uninstall G-Suite. G-Suite (Formerly Google Apps for Education or Google Apps for Business) is a Google Domain organization for Organization level control of Google Apps (Gmail, Docs, Drive, Etc.) G-Suite allows Business or Education organizations to enroll devices and institute policy so long as the devices are licensed. These devices are NOT enrolled or controlled by G-Suite. They have the optional Device Policy / Work Profile enabled on them (this is through the user account not device). The apps do not need to be white-listed in order to be installed on the device or permissions assigned to that app. I have spent many hours with Google Support to best implement this system and can guarantee that G-Suite does not impact this install.

With that being said, I do appreciate the feedback but if this app is not compatible with version 7 I may just be wasting my time.

Kudos0

Re: Norton AppLock does not appear under Accessibility options

They have the optional Device Policy / Work Profile enabled on them (this is through the user account not device).

Can this policy be removed from the device for testing purposes? That whole suite looks like is is designed to lock down and control the devices being administered. 

I see no reason this app should not be compatible with Android 7. 

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

Removing the work profile removes all distributed apps from the tablets and the settings with it. It's almost the same as resetting the device. As the app itself is installed without the work profile, there is literally that can interfere with it.

Please read this:

https://support.google.com/work/android/answer/6191949?hl=en

This issue has nothing to do with work profiles.

Kudos0

Re: Norton AppLock does not appear under Accessibility options

OK. Just trying to help with a diagnosis and rule out other variables. 

I'll pass this thread to my Norton Mobile contacts to see if they can help.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

I do appreciate your time!

Kudos0

Re: Norton AppLock does not appear under Accessibility options

I heard an initial reply about your issue. My contact has Android 7 on a Samsung Galaxy S8 and has no problem installing AppLock and seeing AppLock in the Accessibility settings. So it would not appear to be an Android 7 issue. They are going to try to get the same device you have to see if it is device specific.

I'll let you know if I hear any more.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

Thanks!

Accepted Solution
Kudos0

Re: Norton AppLock does not appear under Accessibility options

I am canceling this support request as I have found another product solution. Thanks for the time.

Kudos0

Re: Norton AppLock does not appear under Accessibility options

Thanks for posting back.

Sorry we could not come up with a solution for this issue. 

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton AppLock does not appear under Accessibility options

i see that i am not the only one that is shopping for a good AV product that works un like Norton that sucks big time - Norton has fallen so far - i hope they go under - just product have you selected i would like to know -  shopping now

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