• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton AppLock - unable to recognize the finger print and unable to install the AppLock app

Norton AppLock stopped working. Most of my apps uses Norton AppLock.  Now unable to unlock any of those apps.  Tried to uninstall Norton AppLock and failed.  Uninstall takes to enter passcode.  Not aware of passcode.  Tried to reset the passcode by using google account and that also failed.  Any help, please?

Replies

Kudos0

Re: Norton AppLock - unable to recognize the finger print and unable to install the AppLock app

Are you saying you forgot the pass code for App Lock which is stopping you from uninstalling App Lock? 

Unfortunately, some users have already reported having issues with the Google password reset process. They are aware of the issue and are working on it.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton AppLock - unable to recognize the finger print and unable to install the AppLock app

Bonjour,

Je rencontre le même problème que Babu Anand. Le chemin d’accès pour déverrouiller l'application Norton App Lock ne fonctionne pas et la réinitialisation du Code D'accés oublié non plus.

Si quelqu'un connaît la solution pour désinstaller cette application, merci de nous la faire connaître.

Bonne journée

Kudos0

Re: Norton AppLock - unable to recognize the finger print and unable to install the AppLock app

Babu Anand  and Didoo

What devices are you using, and what Android version? 

Have you tried going to the Google Play Store app and checking that you have the latest version of App Lock installed?

I'll pass this thread along to my contact that is already dealing with the issue of not being able to reset the App Lock pass code.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton AppLock - unable to recognize the finger print and unable to install the AppLock app

Just translate my word. Hace seis minutos acabo de poder quitar la app de mi CEL tenía mismo problema, revisa en las notificaciones de android que te salga Norton app se muestra encima de otras apps si le das clic, te sale la opción de poder quitarle el permiso de mostrarse encima de otras apps y así puedes ir a configuración forzar el cierre y quitar la app del celular. Mi CEL Is Nokia 7.1 android 9 security patch noviembre 1
Kudos0

Re: Norton AppLock - unable to recognize the finger print and unable to install the AppLock app

Thanks for your response.  Hope Norton address this issue.  In the meanwhile, have uninstalled the Norton AppLock and now am able to access my apps.  Back to BAU :=)