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Kudos0

Norton Auto-Protect Hanging up computer periodically

Starting about 6-8 weeks ago, Norton Security has started locking up my computer for ~5 minutes or so when starting some applications.  Can alt-tab and interact with some apps, but anything launching or trying to draw a window or task bar is hosed (for example if I already have chrome up I can read something already open, but I cannot click a link while in this state).  After about that time, it comes back

It is almost always kicked off by launching an program or app.  Within a computer session or a few days it will be consistent as to what app causes the issue.  For example, right now Thunder Bird email and IntelliJ cause problems as does running some builds in my development work (I am a developer, nothing special or kernel, just personal projects for webapps).  If Itunes is running,the song continues to play and hangs after it ends before it can play next song.  etc.  

If I disable auto-protect, problems disappear.  If a re-enable, problems are back.  Sometimes the apps change over time - there was a period where thunder bird was okay but quicken (it has a web based splash screen) and chrome was a problem.

It is beginning to render using my computer unusable.  

I have been running norton a while (years) and its been fine until this summer.  I initially experienced issue under Windows 10, and continue to experience it under Anniversary update.  I have uninstalled Norton and re-installed with no change.

Replies

Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

Hi Joseph B,

Probably old news to you - but have you tried to run Win 10 with Fast Startup disabled?

When you uninstalled/reinstalled - did you use the Norton Removal Tool between the uninstall and the reinstall?

Perhaps you used the Norton Remove and Reinstall Tool , which although the tool of choice - does not remove as much of the Norton digital debris as the above Norton Removal Tool.

Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

Joseph

Note that 10AU has had a widespread freezing problem after some applications have been running for a while (in my case it was videos) but the better news, one hopes, is:

Microsoft Fixes the Windows 10 Freezing Issues 

[ ... ]  Today, however, there is a better solution: Simply check for updates and install the Windows Update that Microsoft released yesterday (August 31), and you’re good to go. [ ... ]

I'm in 7 at the moment so I've not tried to see if I have had it. 

Hugh
Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

I have tried restarts, so it is not fast start.  Will apply latest patches and see what happens

Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

Windows patches applied - no change.

Fast start disabled - shutdown/start - no change

Norton Security/Norton Family removed via norton removal tool.  Working zippy.  

Reinstall norton security - back to problems...

Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

Joseph

Could you try one more thing that helps me on my Windows 7 computer where I have a slowdown problem --

Right mouse click on the Norton icon in the System Tray at the bottom right corner of the screen [If it is not there say so and I'll give an alternative]

Click on Turn on Silent Mode and set it for a period of time and OK your way out.

See if the performance improves and let us know.

If it does set it to ON for a period that suits you but still gives Norton a chance to do what it should be doing!

Hugh
Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

silent mode did not help either

and I want to be clear - it's not a slowdown - it's more or less a hang.  It's possible to alt tab and stuff but doing virtually any action hangs most of the apps until it clears

Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

I'm sorry that did not help.

I'll make sure Norton Staff are aware of the situation so please watch for a message here from someone with their name ID in red, or for a private message within the Forum System. For those check the envelope icon top right of the screen and if the flap is open there's a message there for you so click on the icon.....

Do you have another computer with Windows 10 AU on it that does not have the development work on it so you can see if that indicates anything? Or even a second installation of 10AU on the same computer, multi-booted (Microsoft will activate since the hardware is identical .....)? You aren't doing this in a Virtual Machine are you?

Just a series of thoughts that go through my mind to be eliminated .....

Hugh
Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

Have you tried looking at Task Manager when these hangs happen. If you can get into it, check to see what is taking up the most CPU.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

Task manager shows no problem - 2% of total cpu and 18% of memory, 0% of disk

Kudos1 Stats

Re: Norton Auto-Protect Hanging up computer periodically

And this is while the system is hanging?

Have you checked that your graphics drivers are up to date? Or if you have just updated them, see if using an older one might help.

And grasping at straws here, but this has helped with strange issues with Norton products.  Try clearing all Windows temp files. Then find the Windows/Prefetch folder and delete all the files in that folder. These files help Windows load programs quickly. They will be recreated when Windows is restarted.

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Restart the computer once more. The first restarts may take a little longer as the Prefetch files are recreated.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

yes - computer is idle while hung and apps are responsive until they do something that requires access to something that goes through norton and norton is stuck for x minutes.

my graphic drivers are up to date.  Have been updated multiple times since problem started.

will try clearing temp/prefetch.  Will try live update tho pretty sure we're up to date since I've done total removals and such since a week ago.

Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

no improvement

Accepted Solution
Kudos1 Stats

Re: Norton Auto-Protect Hanging up computer periodically

I think I found the issue!  

Perusing processes I found some old mcafee processes running as well.  Must have snuck back on at some point somehow.  Which is odd odd odd.

Used the mcafee removal tool and so far things are better.  Will mark this as closed if no more hangs after a few days (cause unfortunately, sometimes they disappeared anyway)

Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

Do you use Adobe reader or other products? I remember seeing an option to install some McAfee scan when the Adobe updates are offered. If you were not paying attention, that could have gotten downloaded for you.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Auto-Protect Hanging up computer periodically

Joseph

my graphic drivers are up to date.  Have been updated multiple times since problem started.

Contrarywise, when I recently had problems with videos crashing my Windows 10AU laptop after playing for a few minutes the solution either came from Microsoft or by rolling back my driver to an earlier version!

This was the onboard graphics being a hybrid laptop and an INTEL Driver. I used the Intel Graphics Download Utility which firstly confirmed that I had the latest driver giving the version number of that and I checked it against what I had as shown by the Speccy utility.

But it also had a TAB for earlier drivers and that showed me one earlier one so I tried downloading and installing that using the INTEL utility and I no longer have the freezing ....

FWIW if all else fails .....

PS Just read you found the conflict ..... glad you knew about the tool to clean up a specific A/V program.

Hugh

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