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Kudos0

Norton Backup Drive

Hello. Before updating to latest version of Norton Security, I used to have backup enabled. Then later I disabled it. The icon for backup drive still showed. Now, after the latest update with no backup embedded in Norton Security Ultra, the icon is still there and I would like to remove it. On C:// directory..Thanks

DELL XPS 8900 / I7-6700 / 64bit / 16GB RAM Win7 Pro - Norton Security
Labels: Backup, Windows 7

Replies

Kudos0

Re: Norton Backup Drive

The update that gave you the Norton Security Ultra label was a problem update. It is recommended that you reinstall your Norton product from a fresh downloaded copy from your Norton Account. That will again show the correct Norton product for your current subscription. It will again show the Backup section on the main screen, as it should.

Just disabling the backup does not remove any existing backups, if that is what you are referring to. If you have created the backups on your C drive, which is not recommended, you will be able to delete them. Let us know if this is what you want to do, and we can give more direction.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Backup Drive

Thank you for replying to my concern. Appreciated. When I had the previous version, and after I disabled the Backup feature, I re-enabled the backup feature so I could delete backups. I then deleted the backup files, in their entirety. But, as I mentioned the backup drive stayed on C drive. I don't know what else to do besides having deleted the backup files and I disabled that backup feature as well in previous version. I will go back to previous version and I'll try again, but I don't hold much hope. I realize I shouldn't of used C: drive for backups. Thank you for that suggestion. :)

DELL XPS 8900 / I7-6700 / 64bit / 16GB RAM Win7 Pro - Norton Security
Kudos0

Re: Norton Backup Drive

As long as you have the Norton Security with Backup (Premium), there will be a Norton Backup Drive shown in Windows Explorer. Even if you do not use the feature.

Did you check to see if there were any files showing in the drive? If you only deleted the files/folders and not the backup set, you would probably still see the backup set listed. Double clicking on that would show any files/folders that are in that backup set. If it shows no files there, or empty folders, it is not using any space on your C drive.

Things happen. Export/Backup your Norton Password Manager data.

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