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Kudos0

Norton Became very aggressive

Is it me or norton became very aggressive. Today i download a program that is "legit"  and it was deleted instantly without option of getting it back. Previously i progrm a script to use fo a program and it was deleted and in the info was "....reputation..." by few people .... i ask how because I make it and is programming stage. ....and so on ...... everywhere i find in setting i "turn" to "ask me" .....norton never ask me :D just kill the file ...... this is becoming annoying  ... am i missing a setting anywhere or they are making it that worse. i use norton for several years but this last mounts is getting worse. i can't tolerate this any more ....i am open to suggestions 

Replies

Kudos0

Re: Norton Became very aggressive

petko:

Today i download a program that is "legit" and it was deleted instantly without option of getting it back. [...]  i can't tolerate this anymore ....i am open to suggestions 

Curious, is the download free & publicly available?  
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Confirm Norton Settings are set to Default?
Confirm you have Low Risks set to Ask Me? 
If you fully trust the program download.  Maybe, temporarily turn off Download Intelligence -> save the download to your desktop -> run Norton Insight against the file -> create exclusions.  
Maybe, try https://submit.norton.com/ for Incorrectly detected by Norton. 

Kudos0

Re: Norton Became very aggressive

Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN


Please tell us what Norton is telling you regarding this event.
For information regarding event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste.

For second opinion choose File &/or Search hash at VirusTotal 


Act on quarantined risks or threats
https://support.norton.com/sp/en/us/home/current/solutions/v6200305

Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Norton detects a file or program as a threat even after you exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517

Configure Exclusions/Low Risks settings
https://support.norton.com/sp/en/us/norton-360/home/solutions/v15457075

Exclude files with low-risk signatures from Norton scans
https://support.norton.com/sp/en/us/home/current/solutions/v15463085

Kudos0

Re: Norton Became very aggressive

as i say it was not in quarantine no option of recovery, my point is that every day i should report incorrect detection to Norton many times 30-50 files(give or take). this is just annoying. i need to be ask for every thread detected what to do not just delete/quarantine and a stop my job and start searching where it went, i find no such option in auto protect settings 

Kudos0

Re: Norton Became very aggressive

as i say it was not in quarantine no option of recovery, my point is that every day i should report incorrect detection to Norton many times 30-50 files (give or take). this is just annoying.

I hear you.  Sorry.  If I had access to the file download.  Maybe, I could reproduce to see what you see.  Otherwise...IDK

Curious, is the download free & publicly available?  

Kudos0

Re: Norton Became very aggressive

petko:

Is it me or norton became very aggressive. Today i download a program that is "legit"  and it was deleted instantly without option of getting it back. Previously i progrm a script to use fo a program and it was deleted and in the info was "....reputation..." by few people .... 

Can you create work product folder and exclude the folder.
Don't know if "Items to Exclude from" x2 -> Configure... will help your scenario.
https://community.norton.com/en/comment/8518250#comment-8518250

None of the three "Exclusions" options work
https://community.norton.com/en/forums/none-three-exclusions-options-work

Kudos0

Re: Norton Became very aggressive

yes i know about "Exclusions" but if i download something that is real thread ? if i put exclusion on download folder...... i guess next year norton will be removed from my computers , or have to add option to always ask me what to do. it take about 5 minutes to load up the quarantine files and restore what is killed ...if is there ..... norton become annoying program. 100% this will be my last year with it ...

Kudos0

Re: Norton Became very aggressive

petko:

as i say it was not in quarantine no option of recovery, my point is that every day i should report incorrect detection to Norton many times 30-50 files (give or take). this is just annoying. 

Sorry, I wish I had one sample to see what you see.   
Maybe, PM me if you can furnish one sample.  Thanks

Maybe, Norton Safe Web browser extension is blocking your download. 
R U seeing ->


a few times I've seen

 and a few times I've seen

Note: pics are from my saved pics and may not be what you're seeing. 

https://community.norton.com/en/comment/8525682#comment-8525682 

Kudos0

Re: Norton Became very aggressive

here an example that i can't restore this file.....and ...thousands of users.....i just "repack" this program and it is not been out of my pc

Kudos0

Re: Norton Became very aggressive

We'll try to call attention:  

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