Solved.
Kudos0

Norton blocked my website as a "Known Dangerous Web page"

Posted: 08-Mar-2022 | 4:43AM · 7 Replies ·

Norton Antivirus blocked a landing page of ours created in HubSpot https://info.diagnostax.co.uk/capital-allowances-toolkit (link is external) as a "Known Dangerous Web page".

Having read this forum, I have seen others  have the same problem and have had their problem resolved by Norton. How do I lodge an appeal with Norton?

Can someone from Norton please help me with this and remove my landing page from your "Known Dangerous Web page" list?

Also, why did this happen in the first place? The message states the page is a "Known Dangerous Web page" but it clearly isn't but has caused problems with one of our customers.

File Attachment: 
Image icon Dangerous webpage.png
Accepted Solution
Kudos0

Re: Norton blocked my website as a "Known Dangerous Web page"

Posted: 09-Mar-2022 | 10:58AM · Edited: 09-Mar-2022 | 11:02AM · Permalink

https://safeweb.norton.com/report/show?url=https://info.diagnostax.co.uk/capital-allowances-toolkit = Safe -> Business/Economy

https://safeweb.norton.com/report/show?url=https://info.diagnostax.co.uk = Safe -> Business/Economy

https://safeweb.norton.com/report/show?url=https://www.diagnostax.co.uk = Safe -> Business/Economy

View Accepted Solution in Context

Replies

Kudos0

Re: Norton blocked my website as a "Known Dangerous Web page"

Posted: 08-Mar-2022 | 7:01AM · Permalink

Norton Safe Web analyzes and rates websites to see how they affect your device.

As a site owner or a site visitor, you can submit the website for the Norton Safe Web rating evaluation.

Please follow the steps below for site rating dispute:

  1. Go to https://safeweb.norton.com
  2. Enter the website you want us to evaluate in the search field and press Enter
  3. Click on "Click here to submit a dispute"
  4. Enter the required details in the form and click on Submit button 

https://safeweb.norton.com/help/site_dispute

Dispute resolution could take up to 2 days and you will receive email notification:

Use this form to submit URL which you believe is incorrectly classified by Norton -
Safe Web URL submission portal - https://submit.norton.com/?type=URL

SafeWeb rating of the submitted website will be evaluated within the next 48 hours:

Kudos0

Re: Norton blocked my website as a "Known Dangerous Web page"

Posted: 08-Mar-2022 | 7:02AM · Edited: 08-Mar-2022 | 7:03AM · Permalink

The website is currently under review. You cannot submit dispute at this moment

https://safeweb.norton.com/report/show?url=https://info.diagnostax.co.uk/capital-allowances-toolkit = Warning -> Phishing

---------------------------------------------------

We'll try to call attention: 

Kudos0

Re: Norton blocked my website as a "Known Dangerous Web page"

Posted: 09-Mar-2022 | 5:48AM · Permalink

I submitted the page (which is a landing page) not a website and I received an email saying the page was safe but when I check it is still logged as "Known Dangerous Web page". This is obviously a problem.

The bigger problem here is that we have over 100 landing pages with the same issue (all made on HubSpot - https://www.hubspot.com/). Surely I can't be expected to go through this process for every page?

This seems to be a bigger issue between Norton and HubSpot here.

Is there a way to have the domain - https://info.diagnostax.co.uk - checked by Norton so that all the pages can be given the all-clear?

Kudos0

Re: Norton blocked my website as a "Known Dangerous Web page"

Posted: 09-Mar-2022 | 6:58AM · Edited: 09-Mar-2022 | 6:58AM · Permalink

Diagnostax:

Is there a way to have the domain - https://info.diagnostax.co.uk - checked by Norton so that all the pages can be given the all-clear?

https://info.diagnostax.co.uk/

The website is currently under review. You cannot submit dispute at this moment 

https://safeweb.norton.com/report/show?url=https://info.diagnostax.co.uk = Warning -> Phishing

We'll try to call attention.

Kudos0

Re: Norton blocked my website as a "Known Dangerous Web page"

Posted: 09-Mar-2022 | 7:02AM · Edited: 09-Mar-2022 | 7:07AM · Permalink 

https://www.diagnostax.co.uk/

Dispute submitted successfully

https://safeweb.norton.com/report/show?url=https://www.diagnostax.co.uk = Warning -> Phishing 

We'll try to call attention. 

Accepted Solution
Kudos0

Re: Norton blocked my website as a "Known Dangerous Web page"

Posted: 09-Mar-2022 | 10:58AM · Edited: 09-Mar-2022 | 11:02AM · Permalink

https://safeweb.norton.com/report/show?url=https://info.diagnostax.co.uk/capital-allowances-toolkit = Safe -> Business/Economy

https://safeweb.norton.com/report/show?url=https://info.diagnostax.co.uk = Safe -> Business/Economy

https://safeweb.norton.com/report/show?url=https://www.diagnostax.co.uk = Safe -> Business/Economy

Kudos0

Re: Norton blocked my website as a "Known Dangerous Web page"

Posted: 11-Mar-2022 | 12:33AM · Permalink

Thank you, all landing pages are now 'Safe'.

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