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Kudos0

Norton blocking internet access

Please help, I have recently been experiencing the seemingly now common issue of windows 10 start menu not working, however my main issue at the moment is since I bought a new PC I can not reach the internet on this (my old PC) unless I disable Norton smart firewall & auto protect.

Replies

Kudos0

Re: Norton blocking internet access

To clarify. Are you speaking of 2 computers? One with Win 10, the other with the internet access problem? What operating system is on the second PC?

Buying a new PC should not affect any internet access on older computers, unless you are using Internet Connection Sharing.

If there was no internet connection problems in the past,I would suggest on the problem PC that something may have gotten corrupted with Norton or Windows. I would suggest a reinstall of your Norton product using the Norton Removal and Reinstall Tool. Be sure you read the Before your Begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

www.norton.com/nrnr

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton blocking internet access

Hello

On the new PC, please make sure you have removed any trial security program using the removal tool from the other security program before you install your Norton program.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Norton blocking internet access

Please note my problem has been fixed by Norton temporarily taking over my PC.

Kudos0

Re: Norton blocking internet access

Please note my problem has been fixed by Norton temporarily taking over my PC, I thank those who have replied.

Kudos0

Re: Norton blocking internet access

Could you see what they did to fix the issue? This can help others that might have the same problem.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton blocking internet access

I'm afraid it was all done too fast for me to keep track of what he was doing and technically I wouldn't have a clue, the problem started shortly after setting up a second (new) PC and may have been some kind of conflict, however with the problem of the start menu not working and adding to the issue I was unable to correct it after weeks of frustration.

I'm glad to say It appears to be fixed now.

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