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Kudos0

Norton blocking PCSB One Touch Professional series from opening

One Touch Professional Series is loaded to a Dell Inspiron 15z, running MS 10 with Chrome as the default browser and has function well in the past but I haven’t used it in several months.  Today I tried opening it and it quit functioning after loading all the reference materials and attempted to present the home page but quit leaving a blank white screen.  After a moment a pop-up box displays the note “PC Study Bible has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” I believe the problem is Norton blocking the software communication with PCSB (biblesoft.com).

What can I do to fix the problem?

Replies

Kudos0

Re: Norton blocking PCSB One Touch Professional series from opening

Hello 1Berean Chrome may be the actual issue. Try the following suggestions: https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DDesktop&hl=en

The site itself opens fine on my end as well.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Accepted Solution
Kudos0

Re: Norton blocking PCSB One Touch Professional series from opening

Thanks SoulAslyum, 

Changed settings to allow reading of cookies; PCSB One Touch now opens and functions routinely. I have recently changed default browsers from Firefox to Chrome about the same time MS 10 and Norton did automatic updates.  I would not have suspected the browser change to be the suspect without your advice.

Kudos0

Re: Norton blocking PCSB One Touch Professional series from opening

Great news, if you believe your issue is resolved please by all means mark the thread as solved. Others may then see the solution. Glad to assist as always!!

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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