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Kudos0

Norton blocks HP printer WMIPRVSE breaks intenet connection

In case it explains everything I am running Windows 10 on a 64 bit Dell laptop.

Internet Explorer (vsn 11.0.28 ) occasionally errs with This page can’t be displayed, and although other devices on the LAN are ok, the laptop must be rebooted to regain internet access. I trace this problem back to installing Windows 10 and the dozens of uninstalls, driver downloads and reboots I had to do to restore all the scanning and printing functions of my HP Photosmart 2610 All-In-One. I have the HP installed both to the local network via a router port and directly via usb to the Windows laptop. I think I got rid of a pesky obsolete HP Photoessentials trying to install on every reboot, but I suspect some interaction with the HP Printer is at the heart of the problem. Although not able reproduce a failure on demand, it seems that when I print from an Apple device over the network, I lose Internet Explorer's Internet connection on the PC. Chrome can be effected too, but seems less vulnerable. I tend to trouble shoot encountering the error by refreshing http://tycho.usno.navy.mil/timer.html. I don't use Edge because it is spyware and not compatible with Norton Identity Safe.

IE's interactions with Norton ID safe are sluggish and Norton history shows that it is very busy blocking Unauthorized access from C:\WINDOWS\SYSTEM32\WBEM\WMIPRVSE.exe when it Targets: Norton Security with Backup\Engine. I have seen blogs linking the HP drivers to these false intrusions. Now that we've had confirmation of Einstein's Gravitational Waves, can anyone help with this?

Replies

Kudos0

Re: Norton blocks HP printer WMIPRVSE breaks intenet connection

Have you tried accessing the printer from the laptop using the network connection to your router?

Did you re run the HP install utility after refreshing/reinstalling Win 10? I had issues after a clean install of Win 10 and had to run the HP install utility. Windows 10 did not pic up the printer properly.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton blocks HP printer WMIPRVSE breaks intenet connection

pkn

There are many reports of HP software problems with Windows 10 and so I suggest you check out the HP User Forums for current advice on dealing with this.

One suggestion I've seen is to uninstall all the HP software and just rely on the driver within Windows 10 ..... although that may not be fully featured.

Here's one link from Google

http://h30434.www3.hp.com/t5/LaserJet-Printing/Cannot-install-Photosmart-2610-on-windows-10/td-p/5200942

They date back to last year and the last two indicate possible solutions ....

I presume you checked the HP Website for Windows 10 drivers/software updates -- don't rely on the HP Update utility; it's one cause of problems.....

Hugh

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