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Kudos0

Norton blocks internet after uninstall

My norton security expired yesterday and today I was going to install the replacement norton security on a laptop with vista. I unistalled norton leaving settings and passwords etc but my internet access was blocked. I did the same on 2nd pc but removed all setting for uninstall, the new software loaded ok. 

I downloaded norton removal tool and used it twice on the first pc but still cannot get internet connection.

Can anyone help me

Labels: Uninstall

Replies

Kudos0

Re: Norton blocks internet after uninstall

This information is from memory, as I have not used Vista for many years.

Try right clicking on the network icon in your system tray. Then if there is a Troubleshooter link, click on that. If not, open Network and Sharing Center. Looking at the network diagram towards the top, you may see a red X. Click on that, and the network troubleshooter should start.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton blocks internet after uninstall

@RogerGol:

If the first PC is still connected to some router you have, then please try rebooting that router manually - save your online activities first.

If that does not work for you, try flushing your DNS and resetting the winsock by using the below commands (via the admin access):

1. Click Start > Run, type ipconfig /flushdns and click OK/Enter.

2. Click Start > Run, type cmd and click OK/Enter. Then input the following lines and press Enter after each line:

netsh int ip reset resetlog.txt
netsh winsock reset

Restart your computer when ready.

If your issue persists, try the following commands using CMD.exe, as the admin user:

netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

Reboot your system.

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton blocks internet after uninstall

Keep in mind that Microsoft support for Vista ends in April of 2017. So you should start thinking about purchasing a new PC.

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