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Kudos0

Norton Bootable Recovery Tool - NBRT - Unable to continue (after 30 min scanning)

After downloading, preparing and booting with the Norton bootable recovery tool NBRT, I select the language and accept the license, click the scan to start looking for the virus (I know I have a MasterBoot Record MBR backdoor-G, detected by Avast, but unable to eliminate) 

The message Unable to continue appears and the presents an only ok button to continue, the computer freezes, some dialog boxes appear but they do not display any information, by pressing Crtl+Alt+Del a dialog box appears with options shut down, suspend appear.

Any suggestions?

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Replies

Kudos0

Re: Norton Bootable Recovery Tool - NBRT - Unable to continue (after 30 min scanning)

Hello Rodrigo. Have you attempted to get the system to boot in safe mode? Or is it in a none bootable state?

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.253 / NSBU 22.16.3.21 / Norton Core v.270 on Android