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Kudos1 Stats

Norton Bootable Recovery Tool stuck at Preparing Scan...

Hi, I was doing a routine scan on my Dell OptiPlex 3060 with NBRT. I was able to boot-up with the CD using an external USB CD-rom and was able to update the definition file to 29 Jan 2019 with Ethernet cable linked to the internet. However, the scanning was stuck at Preparing Scan ... Total Items Scanned: 0 for the past 12 hours. Would appreciate if anyone can send me a solution, thanks. 

Replies

Kudos0

Re: Norton Bootable Recovery Tool stuck at Preparing Scan...

I am running into the same issue on 9 different machines. This happens with the latest definitions. My January 16, 2019 definitions work fine.

Kudos0

Re: Norton Bootable Recovery Tool stuck at Preparing Scan...

Hi,

Looking into this issue. May have follow up questions.

Jeff

Kudos0

Re: Norton Bootable Recovery Tool stuck at Preparing Scan...

I have the same problem with my NBRT. Multiple machines - tested Feb 18 and 19. 

Will prep one for Feb20 to perform another test. 

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