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Is Norton broken?
Again, so sorry for posting again this soon, hopefully this will be the last time I need to.
Yesterday I noticed "Snapfish Photos" on my desktop. Wanting to check it wasn't some kind of adware, I decided to search "Snapfish" in File Explorer and scan all the results. When I used shift to try and highlight all the results, it never actually highlighted all the results but instead highlighted just three:
"Search Results in This PC&Snapfish
Data Modified: 22/02/2019 22:32
Size: 1.93 KB"
The latter file was present twice with the same metadata and everything, hence three files. I decided to scan them separately. When I highlighted them and had Norton scan them, the scan didn't come up. Instead Norton closed down. I did an on-demand scan of another file and the scan came up as another tab on the Task Bar separate from the one I'd had pinned and without the green tick. I kept clicking on the pinned Norton icon and after a few seconds it came back, green tick and all. I checked the logs and I noticed two things. First is that it said I logged out and logged back in again. Second is that it said "werfault.exe" from System 32 had tried to access Norton three times. I checked and this is Windows error reporting program. The first time it had "Actor PID 16408"and the latter two it had "Actor PID 5636" and all three times it had "Target PID 11336".
Norton's acted normal since, being able to scan, optimize and do everything else you'd expect. The green tick is there and it still says I'm protected. The logs have been normal since as well. My computer's worked just fine since as well. Seeing this just really, really freaked me out since I've never had a problem with Norton's on demand scans in the past. I don't really want to reinstall Norton unless absolutely necessary. What was the error? Is it fixed? Is Norton really fine now?