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Kudos0

Norton Clean deleted photos

Norton Clean deleted all my photos in the subfolders I had created in the Albums of Gallery. Can they be recovered?

Replies

Kudos0

Re: Norton Clean deleted photos

There is no way with the Norton Clean App to restore deleted files. When you first run Clean, you should be checking the categories of files that it wants to clean. Then you could have chosen not to have those cleaned. 

There is a post here that may help. But be aware that the solution involves turning on an Android USB debugging mode that can leave your device susceptible to attacks. Be sure you turn that feature off after using the solution.

https://community.norton.com/en/comment/7020481#comment-7020481

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Clean deleted photos

@MHK

Where were your photos stored on your device? In the phone's internal storage, or on an SD card?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Clean deleted photos

If I am allowed to comment, the app claims to 'clean residual files left by uninstalled apps, analyzes and safely removes the junk files, removes obsolete Android Package (.apk) files, analyzes junk-creating behavior, performs a clean sweep removal of junk files, lets you identify and remove apps you rarely use, cleans the cache for individual apps".

There is neither a reference nor a warning in the app's key features description that if you don't pay attention, the app will delete your files that under no circumstances can be considered as junk, obsolete or residual such as your photos, you audio files etc.

Kudos0

Re: Norton Clean deleted photos

Many users here that have had their photos deleted, seem to have created their own folders within the Gallery. It was those files that were getting removed. There was an update to the Norton Clean app that was supposed to address this issue.

As long as items were not moved to non standard locations, they should still be safe. 

When you first run the app, you can tap on the detected items to see just what is going to be deleted. If you uncheck an item, it will be excluded from future scans.

I have already suggested to my Norton contacts that there should be a better warning about checking what will be deleted.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Clean deleted photos

Just to let the community know, in my case, the application of the above link, did not find any of my deleted files. Only contacts, messages and call logs. Lenovo Vibe Z2 Pro (K920), running Android 5.0.2, not rooted. All files in various folders, in internal memory. Any other solution on how to recover them?
Kudos0

Re: Norton Clean deleted photos

What kind of files were deleted? The photos and audio files you mentioned? Were they just stored in the default locations for that kind of file? Or did you create your own folders to store them in?

Just like any hard drive recovery, it is only possible if the locations on the hard drive have not been overwritten with new data. You basically have to stop using the device when you realize files have been deleted. Even using the device can create system cache data that could overwrite the files you are looking to recover.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Clean deleted photos

Yes, as far as I can remember, photos and audio files. Text / document files located in other folders were not affected. Audio files were not in default location but in a folder that I've created. Photos were in the default "Pictures" folder but in various subfolders I've created. I stopped using the phone (airplane mode), but all software of that kind either did not succeed to find any of the missing files, or they located and restored not deleted files. The volume of deleted files is 1,5GB (approx 3.500 files). The phone at that time had 10GB of free space out of the total 32GB. I don't think that all of the files have been overwitten. Windows explorer sees my phone as a USB disk. A software for HDD data restore, cannot identify the phone. Could it be possible to restore deleted files via a software for PC data restoration if it could be seen as an external drive?
Kudos0

Re: Norton Clean deleted photos

What version of Norton Clean do you have on your device when you lost these files? As noted, it was determined that an older version of Clean could delete any files stored in a non standard location. This includes any folder you create, including a sub folder in the Gallery. A newer version was supposed to fix that. If it is still broken, I can forward this information to my Norton contacts.

As for your recovery questions, I know nothing about data recovery for Android devices. You would do better doing an internet search for that information. Just because you have lots of free storage space, it does not guarantee that new items stored will not be allocated to the same space as the deleted files.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Clean deleted photos

I installed Norton Clean on Wednesday morning. 3 days ago, on the 16th of May. Switching to Airplane mode and stopping using the phone gave me the impression that this should minimise the loss of data (instead of turning it off and on again sometime to restore it). I am not familiar with the Android File System myself too, so I'm searching at various sources for information. Hope that I helped you towards app's improvement. Thank you.
Kudos0

Re: Norton Clean deleted photos

I just ran Norton Clean. I reviewed all files that were presented for review. I gave the command to Clean. When I opened my trash folder, I found about 30% of my financial files in the Trash Folder. These PDF files were not duplicates. How can I 'put back' these files or reverse the Clean Process? 

Kudos0

Re: Norton Clean deleted photos

When you reviewed the files to be cleaned, were these financial files listed? Did you un check the files before allowing the Clean to run? 

Where did you find a trash folder? I've searched and do not find one on my two Android devices. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Clean deleted photos

In response to your question, I encountered this problem when I ran Norton Clean on my MacBook Pro laptop. No, the financial files that were moved to Trash were not listed. I did not see files to uncheck. The strange thing is that I could not see the logic for the files that were selected to be deleted. They were not duplicate files in any respect. I was not able to use the 'put back' function that normally works when an item is put into Trash in error. I ended up dragging each and every file (about 500) back into my general 'Document' folder. I will now have to drag each file from the General Document folder to the specific folder where the item was original located. Needless to say, it is a very time consuming operation. This happened once before but I thought that Norton had made a fix. Thank You for your help. I will be much more careful next time, if there is a next time.

Kudos0

Re: Norton Clean deleted photos

Thank You for your assistance. I posted my reply without realizing that there was a reply function.  As it says, I am a 'newbie'. 

Kudos0

Re: Norton Clean deleted photos

BKesselring

It seems you are asking about a feature of the Norton Security product for your Mac. The product in this thread is for Mobile Android devices called Norton Clean.

I'll ask your posts be moved to the Mac Board for better exposure to Mac users.

Things happen. Export/Backup your Norton Password Manager data.

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