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Kudos0

Norton clean unusable due to missing clean button

Posted: 20-Dec-2021 | 9:00AM · 5 Replies ·

Just downloaded and installed Norton clean on my android device and there is no clean button to click in order to clear the junk files it found. How do I get it to do the task it is intended to do?
Labels: Android

Replies

Kudos0

Re: Norton clean unusable due to missing clean button

Posted: 20-Dec-2021 | 6:26PM · Permalink

After you run the scan by clicking on the yellow button, you can check the junk files by tapping on View Junk Files to see what files were found to make sure that you are not going to delete something you want to keep. To delete the junk files, just tap the yellow button again.

Kudos0

Re: Norton clean unusable due to missing clean button

Posted: 21-Dec-2021 | 4:34AM · Permalink

I don't get that button after a scan, just a "repeat scan" button
Kudos0

Re: Norton clean unusable due to missing clean button

Posted: 21-Dec-2021 | 6:44PM · Permalink

And what happens if you tap on that button?   

Does your screen turn orange after the scan as in my image?

Kudos0

Re: Norton clean unusable due to missing clean button

Posted: 22-Dec-2021 | 2:50AM · Permalink

No, it turns green and the button has a circular arrow in it. clicking it just repeats the scan
Kudos0

Re: Norton clean unusable due to missing clean button

Posted: 22-Dec-2021 | 10:33AM · Permalink

If the screen goes green, the app has already cleaned the apps that it found.

If when you start the app, you see the orange screen, that indicates that as part of opening the app it has already scanned for and found the junk files. Tapping on the View Junk Files will show you what files have been detected. 

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