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Kudos0

Norton Community login issues

Posted: 23-Aug-2019 | 9:59AM · 4 Replies ·

Norton community login is flaky.  If I go to the homepage and use the big login button on the top left (to the right of create account) all is fine.

However if I try to use the small login button on the top right I get

Something went wrong.

Please try again

Error Description:
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

Replies

Kudos0

Re: Norton Community login issues

Posted: 23-Aug-2019 | 10:51AM · Permalink

Notes:  This occurs on windows 7 running latest firefox. 

I may not have posted this to the right forum as issue occurs on web page https://community.norton.com/en?ssdcat=461&product=Norton+AntiVirus&vers...

Feel free to move.  Thanks.

Kudos0

Re: Norton Community login issues

Posted: 23-Aug-2019 | 11:51AM · Edited: 23-Aug-2019 | 11:53AM · Permalink

Using the page link you give in your second post, I just tried logging out of the forums by clicking on the top right button that shows Log Out because I am logged in, and I see the same error message.

Other pages seem to log out correctly.

@Sunil_GA

Kudos0

Re: Norton Community login issues

Posted: 23-Aug-2019 | 12:38PM · Edited: 23-Aug-2019 | 12:40PM · Permalink

Thanks.  Time for the programmers to earn their keep.

I was just worried some vermin had gotten my computer.

Kudos0

Re: Norton Community login issues

Posted: 26-Aug-2019 | 2:40AM · Permalink

Thanks @JohnOzuk for reporting above issue. We are looking into this issue. 

Sunil_GA | Norton Community Administrator | NortonLifeLock

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