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Kudos0

Norton Community watch submitting when disabled WTF

I'm having trust issues with Symantec right now. Here is the thing, I have not, nor have I ever enabled Norton community watch, so why is it I see 3 entries in security history  submitted by to Norton Internet Security  'Norton community watch feedback' made on the following dates. 31st October, 2nd November, 7th November.  I log on as a standard user, nobody has access to my Admin account and I have Norton password protection enabled. I know 100% that I have never changed the settings back to allow Norton community watch, so this means that Symantec must have somehow over ridden these settings for whatever reason. There is no description of the submissions other than that what is next to submission details, and it just says 'Safe Web Blocking Message'  I would like to know what this is, when I choose not to participate in Norton community watch, then I expect my wishes to be respected. I bought Norton internet security, for exactly that, security, this kind of action is more akin to Spyware.

Replies

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

If I understand you correctly; during you installation of NIS you opted not to participate in the Norton Community Watch but you are seeing in the NIS logs that submissions are still being made correct?  Have you done any Application Ratings checks or used the details feature next to the Insight Protection function?  From what I have personally seen, the use of these components will automatically activate the community watch feature.

Tech83 :)

Kudos0

Re: Norton Community watch submitting when disabled WTF

HI Reactivate,

I can't recall for sure, what version of NIS do you have? I have not had time to check your previous posts yet.

I have had Norton Community watch submissions disabled on my test laptop since I first installed 2011 and through the last few months of the BETA as well and have never seen this.

Are you indicating that the Norton Community Watch option in MIsc. settings is turned back ON or that you are getting submissions even with it OFF?

I have not seen either of these two happen on my computer.

To be sure, do you have Non-Admins Access to Settings in Misc. settings set to OFF?

Tech83, do you have specific steps you have taken and seen this happen? I have done what I believe are all combinations of what you mentioned and have not observed this occurring.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton Community watch submitting when disabled WTF


Tech83 wrote:

Hi! Reactivate,

If I understand you correctly; during you installation of NIS you opted not to participate in the Norton Community Watch but you are seeing in the NIS logs that submissions are still being made correct?  Have you done any Application Ratings checks or used the details feature next to the Insight Protection function?  From what I have personally seen, the use of these components will automatically activate the community watch feature.

Tech83 :)


Correct, I opted not to participate in Norton community watch, and despite this there have been 3 submissions made, from 31 October to 7th November. No submissions made since though. I may of done and applications rating check, I cannot remember, but if so it was probably only once during those dates. This surely should not activate community watch feature though, if so it needs to be changed in my opinion.

Kudos0

Re: Norton Community watch submitting when disabled WTF


AllenM wrote:

HI Reactivate,

I can't recall for sure, what version of NIS do you have? I have not had time to check your previous posts yet.

I have had Norton Community watch submissions disabled on my test laptop since I first installed 2011 and through the last few months of the BETA as well and have never seen this.

Are you indicating that the Norton Community Watch option in MIsc. settings is turned back ON or that you are getting submissions even with it OFF?

I have not seen either of these two happen on my computer.

To be sure, do you have Non-Admins Access to Settings in Misc. settings set to OFF?

Tech83, do you have specific steps you have taken and seen this happen? I have done what I believe are all combinations of what you mentioned and have not observed this occurring.

Best wishes.

Allen


I'm using 2011, and I have had Community watch disabled since I installed it, as I had with 2010. After seeing these submissions I checked settings and community watch option was turned off as I set it, so what I can't figure out is why there have been 3 submissions made despite  the option being turned off. I do not have Non admin access to settings turned on, I would never enable this feature. Also I rarely go into settings as I log on to the internet as a standard user. So the question is why or how has this happened. I think only someone from Symantec can answer this, and I would really like an answer because I feel this is an issue of trust with Symantec, that or there is a bug in Norton 2011 Internet  Security, and that it would appear is not something new because I keep reading of people experiencing problems with 2011. I am beginning to wish I had stuck with 20110 at least a bit longer.

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi reactivate,

When did you install NIS 2011 and did you immediately disable NCW at that time?

Kudos0

Re: Norton Community watch submitting when disabled WTF

I Just had to post again, I have just downloaded a 30 megabyte file to my USB memory stick, my speed is restricted at this time of night so it was quite slow, but I noticed that when it had finished downloading my USB memory stick was still flashing as it does when something is downloading. I thought this was strange and immediately removed the USB memory stick from my computer. When I checked the contents of the memory stick on my desktop computer, I noticed the 30 meg file plus part of a file that download insight had previously deleted  called 'Phenome Factory Library' I had contacted the developer of this file and asked him to submit it to Symantec as a posible false positive. I am wondering if Symantec have all cleared this file and Norton suddenly in all it's wisdom decided I would like this file downloading without asking me. The file was removed but I left the entries that were made in Quarantine. If this is the case then this is stupid behaviour from Norton. I don't have any other explanation, I was not even on the site of the original download so it is beyond me why it just suddenly started downloading to my USB memory stick without me even doing anything. I would like to know if anyone else can come up with a reason for this bizarre behaviour because I'm stumped.

Kudos0

Re: Norton Community watch submitting when disabled WTF


SendOfJive wrote:

Hi reactivate,

When did you install NIS 2011 and did you immediately disable NCW at that time?


About 3 weeks ago I believe, and yes I immediately disabled NCW at the time. As previously stated password protection is set, and non Admin access is disabled.

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

It is possible that you are seeing the instances when you used the previously mentioned components of NIS.  Anytime these components get used they submit the information to provide you with the requested statistics.  Have you ever asked for information on a specific file using the Norton File Insight command found on the right-click command menu?

Tech83 :)

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! AllenM,

The steps are non-specific outside the general use of the software; however an interesting pattern was discovered when I contacted clients about the observation.  In all instances of this occuring the user downloaded the full version of the software when it was intially released, while others just could not download any Virus Definitons or other definition files while using this installer; it was found that using the installer from the Norton Update Center did not do either of these.  The only thing I can surmise is that the installer for the full version did not download correctly or was defective in some other way; I have not had the chance to see if the full version installer works correctly.

Tech83 :)

Kudos0

Re: Norton Community watch submitting when disabled WTF

Checked settings again last night and noticed many of the options in settings have been greyed out. What I mean is the options bar setting that shows either green or red depending on the setting chosen is now greyed out and cannot be changed. I have provided a list below of all the settings options which are greyed out and cannot be changed.

Auto protect is on, but is greyed out and cannot be changed.

caching is on, but is greyed out and cannot be changed.

Sonar protection is on, but is greyed out and cannot be changed.

Sonar advanced mode is set to automatic, but is greyed out and cannot be used (I believe I had this set to agressive)

Remove risks automatically is off, but is greyed out and cannot be changed.

Remove risks if I am away from computer is is on, but is greyed out and cannot be changed.

Show Sonar block notification is set to show all, but is greyed out and cannot be changed.

Intrusion prevention is on, but is greyed out and cannot be changed.

Notificatations are on, but are greyed out and cannot be changed.

Smart firewall is on, but is greyed out and cannot be changed.

Block all network traffic is unblocked, but is greyed out and cannot be changed.

Browser protection is on, but is greyed out and cannot be changed.

Enable detailed error collection is set to ask me, but is greyed out and cannot be changed.

Non admins access to settings is off, but is greyed out and cannot be changed.

Kudos1 Stats

Re: Norton Community watch submitting when disabled WTF

Hi Reactivate,

It would appear that your installation of 2011 has become corrupted in some fashion. If you click on Support > Get Support is NIS able to find any issues?

Does this anomaly persist after restarting the computer? Obviously you must be logged on as Administrator or these options would not even be visible but just to make sure can you try logging on under a "second" Administrator user account and see if you have the same problem?

Otherwise it would seem that you will need to uninstall and reinstall NIS with use of the Norton removal tool as per the normal procdure (which I know you are aware of ).

I can't help wondrering if this is also what caused the community watch submissions you originally posted about.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

I concur with AllenM's diagnosis of your issue; I would like to add you might want to run CHKDSK /R on your computer to make sure there isn't any corruption elsewhere on the system.  NIS does not usually become corrupt unless there are errors in the computer's file system.

Tech83 :)

Kudos0

Re: Norton Community watch submitting when disabled WTF


AllenM wrote:

Hi Reactivate,

It would appear that your installation of 2011 has become corrupted in some fashion. If you click on Support > Get Support is NIS able to find any issues?

Does this anomaly persist after restarting the computer? Obviously you must be logged on as Administrator or these options would not even be visible but just to make sure can you try logging on under a "second" Administrator user account and see if you have the same problem?

Otherwise it would seem that you will need to uninstall and reinstall NIS with use of the Norton removal tool as per the normal procdure (which I know you are aware of ).

I can't help wondrering if this is also what caused the community watch submissions you originally posted about.

Best wishes.

Allen


Sorry I have been really busy, I will check this tomorrow, and get back to you.

Thanks for your help Allen.

Kudos0

Re: Norton Community watch submitting when disabled WTF


Tech83 wrote:

Hi! Reactivate,

I concur with AllenM's diagnosis of your issue; I would like to add you might want to run CHKDSK /R on your computer to make sure there isn't any corruption elsewhere on the system.  NIS does not usually become corrupt unless there are errors in the computer's file system.

Tech83 :)


Will give it a go, and get back to you tomorrow, thanks for the advise Tech83. I did check in event viewer a few months back, and noticed  lot of errors including something related to the hardrive that seemed to suggest  to me that something was wrong. I did post on this forum for some help, but nobody could really give me an answer as to what was wrong, and as my computer appeared to be working o.k, so I just left it. I have had this laptop for about 18 months now and ever since I have had it the computer makes clunking noises from time to time. I can go days without it making a clunking noise and then on another it might clunk on two or three occasions over a period of 4 or 5 hours. From what I have heard this can be related to a faulting hardrive, but it has been like this since I got it, and searching for answer using google search engine I came across quite a few people complaining about clunking noises on new hardrives on various makes of harddrive, and nobody seemed to have an answer. If my harddrive has been dodgy since I bought the computer, then it is lasting an awful long time.

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi Reactivate,

Clunking noises are not good. I'll try to look back through your posting history but do you recall what type of events you were seeing related to the hard drive?

I concur with Tech83 about doing a chkdsk /r on that drive. I would also recommend (if you don't already do it) doing an image backup with a program like Ghost or some other of your choosing. If possible do this before doing the chkdsk.

These types of things should not be let go. Is your laptop still under warranty?

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi reactivate,

Clunks and their sources:

http://datacent.com/hard_drive_sounds.php

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

Anytime a hard drive is making clunking noises it makes me very concerned; data lose is very possible under these conditions.  Please use the Device Manager to locate your hard drive's model (i.e.; WDC WD5001AALS is an example of a Western Digital hard drive).  It is time to use the drive manufacturer's diagnostics tool to analyze the drive's condition.  Please check your Event logs to see if there are any recent entries for the error that you mentioned; if it is there please post it here.  A major warning sign of a hard drive dying is multiple bad sectors being found, if your computer is malware free recieving read/write errors or the system telling you it cannot read from the source drive.

Tech83 :)

Kudos0

Re: Norton Community watch submitting when disabled WTF


AllenM wrote:

Hi Reactivate,

Clunking noises are not good. I'll try to look back through your posting history but do you recall what type of events you were seeing related to the hard drive?

I concur with Tech83 about doing a chkdsk /r on that drive. I would also recommend (if you don't already do it) doing an image backup with a program like Ghost or some other of your choosing. If possible do this before doing the chkdsk.

These types of things should not be let go. Is your laptop still under warranty?

Best wishes.

Allen


Can't remember what was in the event viewer, but there were lots of errors and quite a few warnings as well. It might have even been back when I was using Norton 360 Laptop is not  under Warranty, but like I said it has made clunking noises since I got it, and I believe it is now over 18 months since I have had this laptop. It can happen a few times a day if I'm on the Internet for 4 or 5 hours, then again I can go several days without a clunking noise. I'm not bothered about image backup, because I store everything on 3 big external USB drives that I have plugged into my Desktop Computer, apart from the pre-installed software on the computer, and if the drive failed which hopefully it won't, I would just order another drive with the pre-instaled software from the manufacturer. I checked Norton internet security settings again like you said, and now they are back to normal and not greyed out, which is strange however there is still the question of why Norton was submitting data when I disbled Norton community software. Buggy program or something more sinister? I don't know, but I'm going to be checking everything on a regular basis from now on.  I will check event viewer, and gather all recent information and post later.

Thanks for your help.

Kudos0

Re: Norton Community watch submitting when disabled WTF


SendOfJive wrote:

Hi reactivate,

Clunks and their sources:

http://datacent.com/hard_drive_sounds.php


Thanks SendOfJive , I will check that out later.

Kudos0

Re: Norton Community watch submitting when disabled WTF


Tech83 wrote:

Hi! Reactivate,

Anytime a hard drive is making clunking noises it makes me very concerned; data lose is very possible under these conditions.  Please use the Device Manager to locate your hard drive's model (i.e.; WDC WD5001AALS is an example of a Western Digital hard drive).  It is time to use the drive manufacturer's diagnostics tool to analyze the drive's condition.  Please check your Event logs to see if there are any recent entries for the error that you mentioned; if it is there please post it here.  A major warning sign of a hard drive dying is multiple bad sectors being found, if your computer is malware free recieving read/write errors or the system telling you it cannot read from the source drive.

Tech83 :)


I  ran CHDSK like you said, it only took about 3 minutes, and I noticed it said it made some changes but I could not read it quick enough. I guess it will have left a log somewhere on the computer of the changes it made. I know I had to re-register my copy of WinX HD Video converter, as it caused the registration entry to be lost. I will check event viewer again later, and post back with details tomorrow.

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi Reactivate,

You can find information on the chkdsk results in the Windows Application events.

It also comes to mind that 3 minutes is awfully quick to run a chkdsk. What option did you specify? You need to do a chkdsk c: /r. The /r switch is very important. When you execute this command, Windows will inform you that it must schedule the chkdsk to occur after a reboot. You will need to answer YES to this and then restart your computer.

What size is your hard drive?

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

Wow!! Three minutes to complete a disk check; all the systems I have run chkdsk /f on have taken at least five to seven minutes to complete and this type of disk check only does three stages.  The disk check AllenM and I are asking you to perform is a five stage process and should take about an hour on an 80GB hard drive (that has been well maintained).  Please make sure that you are running chkdsk /r on your hard drive; if you need instructions on how to do this I am quite sure that AllenM or myself will be happy to provide you with the needed instructions.

Tech83 :)

Kudos0

Re: Norton Community watch submitting when disabled WTF


AllenM wrote:

Hi Reactivate,

You can find information on the chkdsk results in the Windows Application events.

It also comes to mind that 3 minutes is awfully quick to run a chkdsk. What option did you specify? You need to do a chkdsk c: /r. The /r switch is very important. When you execute this command, Windows will inform you that it must schedule the chkdsk to occur after a reboot. You will need to answer YES to this and then restart your computer.

What size is your hard drive?

Best wishes.

Allen


O.K Allen, I did run chkdsk and it ran after I restarted my computer. I don't know maybe I did something wrong then. Maybe it scanned my 'D' instead of my 'C' drive I don't know. Anyway my hardrive is about 350 Gig, all that is stored on the 'D' drive is the HP restore program that restores the computer back to factory settings. I did get the message to schedule the chkdsk to occur after reeboot and it ran on reeboot, but I can't help feeling it must be skipping files.

Anyway I checked event viewer, and there are far too many events to post, When I checked last night I noticed that there were the folowing amount of events for the last seven days:

Errors 47

Warnings 75

Information I,649

Audit Success 732

Audit failure 52

The two that caught my eye were the following though.

Event id 402

File Name: Explorer

OP Code: Shell Degradation

The description says: This process is doing excessive disk activities and is impacting on the system performance of Windows.

and the other one.

Event id 401

File Name ntoskrnl.exe

OP Code: Shell Degradation

The description says:

Scenario: System Responsiveness

Analysis Result: Analysis was successful and root causes were found.

Pretty much all the other events although relating to various different processes, have OP code that is  'Shell Degradation' or 'Boot Degradation'. I  am kind of thinking there is something wrong with Windows explorer. I have experienced hangs, but not to the extent that I suspected a problem, I don't know if some application is using too much resources or something, or maybe it is the ntoskrnl.exe that is the problem.

Anyway I would appreciate it if you would give me a easy guide to running chkdsk, just to make sure I was doing things correctly.

Many thanks.

Kudos0

Re: Norton Community watch submitting when disabled WTF


Tech83 wrote:

Hi! Reactivate,

Wow!! Three minutes to complete a disk check; all the systems I have run chkdsk /f on have taken at least five to seven minutes to complete and this type of disk check only does three stages.  The disk check AllenM and I are asking you to perform is a five stage process and should take about an hour on an 80GB hard drive (that has been well maintained).  Please make sure that you are running chkdsk /r on your hard drive; if you need instructions on how to do this I am quite sure that AllenM or myself will be happy to provide you with the needed instructions.

Tech83 :)


Thanks Tech83, I think I better have some instruction on running chkdsk just to make sure I was doing things correctly.

Kudos2 Stats

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

Let's try an alternative method to running chkdsk /r shall we.  Please open My Computer (or Computer depending on the OS) and then right click the C: drive and select Properties.  From here click on the Tools tab and under the Error-Checking section click on Check Now.  Click on each of the boxes next to Automatically Fix File System Errors as well as Scan For and Attempt Recovery of Bad Sectors then click Start.  You will be prompted to schedule the check for the next time Windows is restarted select Yes and click Ok on the Properties dialog box then close the My Computer window and restart your computer.  Wait for the process to complete and take note of any errors that it finds and corrects; then let us know.

Tech83  :)

Kudos0

Re: Norton Community watch submitting when disabled WTF

HI Reactivate,

If you do miss the on screen messages from chkdsk be sure to check the Windows Application events for relevant details.

Look for Wininit in the source colum as illustrated in the following link.

http://social.answers.microsoft.com/Forums/en/vistaprograms/thread/3daaed53-2e88-4a46-a8ae-dfeb5a631105

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton Community watch submitting when disabled WTF

O.k guys, I found out how to run chkdsk properly from command prompt. Like you mentioned allen the 'r' part is important and that is what I was missing out. Anyway here are the results, it took about 80 minutes to run.

CHKDSK is verifying files (stage 1 of 5)

197888 file records processed

File verification completed.

645 large file records processed.

0 bad file records processed

0 EA records processed

108 reparse records processed

CHKDSK is verifying indexes (stage 2 of 5)

246122 index entries processed

index verification complete

0 unindexed files processed

CHKDSK is verifying security descriptors (stage 3 of 5)

security descriptor verification completed

24118 data files processed

CHKDSK is verifying Usn journal

34496688 USN bytes processed

Usn journal verification completed

CHKDSK is verifying file data (stage 4 of 5)

197872 files processed

File data verification completed

CHKDSK is verifying free space (stage 5 of 5)

24700039 of 24700039 free clusters processed

Volume is clean Windows finished checking.

Kudos0

Re: Norton Community watch submitting when disabled WTF

reactivate:

Regarding your initial post about Norton Community Watch (NCW),  I also have this feature disabled, but according to the Norton Task window (Performance | Norton Tasks), the NCW task launches daily on my machine and runs for a total duration of 1 second.  I have no idea why NCW runs every day (and then immediately shuts down) even though the status of the NCW task in the Norton Task window is diplayed as "Not enrolled".

I checked my Security History and there are currently no items listed under the Norton Community Watch section.

______

MS Windows Vista Home Premium 32-bit SP2
NIS 2011 v. 18.1.0.37
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

From what I can see your hard drive contains no errors; however I am still concerned about the clunking noises you mentioned earlier.  To be on the safe side I believe it would be best to run the hard drive manufacturer's diagnostic tool to make sure the drive is mechanically stable.  Please provide the information about your hard drive seen through the device manager this will help to identify the correct diagnostic tool to use on your system.

Tech83 :)

Kudos0

Re: Norton Community watch submitting when disabled WTF


Tech83 wrote:

Hi! Reactivate,

From what I can see your hard drive contains no errors; however I am still concerned about the clunking noises you mentioned earlier.  To be on the safe side I believe it would be best to run the hard drive manufacturer's diagnostic tool to make sure the drive is mechanically stable.  Please provide the information about your hard drive seen through the device manager this will help to identify the correct diagnostic tool to use on your system.

Tech83 :)


O.K Tech83, I will do but I can tell you I already checked that about a week ago and all seemed o.k. I will post tomorrow as I have little time tonight. Thanks for your help.

Kudos0

Re: Norton Community watch submitting when disabled WTF


lmacri wrote:

reactivate:

Regarding your initial post about Norton Community Watch (NCW),  I also have this feature disabled, but according to the Norton Task window (Performance | Norton Tasks), the NCW task launches daily on my machine and runs for a total duration of 1 second.  I have no idea why NCW runs every day (and then immediately shuts down) even though the status of the NCW task in the Norton Task window is diplayed as "Not enrolled".

I checked my Security History and there are currently no items listed under the Norton Community Watch section.

______

MS Windows Vista Home Premium 32-bit SP2
NIS 2011 v. 18.1.0.37
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS


Yes I noticed, in my case it is for 2 seconds. I have no idea why myself.

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

I await your response.  The primary reason I am having you perform this procedure is to eliminate the possibility of mechnical problems; it will leave just the software issue to resolve.

Tech83 :)

Kudos0

Re: Norton Community watch submitting when disabled WTF


Tech83 wrote:

Hi! Reactivate,

I await your response.  The primary reason I am having you perform this procedure is to eliminate the possibility of mechnical problems; it will leave just the software issue to resolve.

Tech83 :)


I Tech83, sorry for the delay, I had serious problems and thought I had lost my O.S for good. I ran in-built diagnostic test.

Primary hard disk self test.

with following results. Took about 1 hour.

(Quick) pass

(Comprehensive) pass

(S.M.A.R.T) pass

I hit key to exit menu after finished. One minute later computer shutdown (not sure if this is the normal action, maybe it is) I Restarted computer and Windows would not load. Came up with the following: 

"start up repair is checking for system problems". "If problems are found Start Up Repair will fix them automatically, your computer might restart several times. No changes will be made to your personal files or information This might take several minutes"

Then I was prompted if I want to run system restore, I ignored that but then found  that system repair was taking a long time, and not getting anywhere, and I could not exit the program. I had to resort to carefully removing the battery from my laptop, then I restarted computer, Start up repair started again after Windows files could not be found. This time I chose to allow system restore option and computer restarted, this time Windows loaded, everything appeared to be alright accept Norton Internet security was not working anymore and one of my Firefox addons "NoScript" was no longer in addons and seems to have disappeared completely. I uninstalled Norton Internet Security via control panel, and allowed Windows firewall and Windows Defender. Then updated Defender and ran a full scan, all was showing o.k.

I have just downloaded Norton removal tool to ensure all Norton entries are removed, I then intend to run Norton eraser just to check, I will not remove anything that is suspected as being a problem but will take note of any suspected problems. I will then run another hard disk self test, before re-installing Norton 2010 from scratch.

I will either be back online later today, or tomorrow to post an update, and ask for any further advise if needed.

Hopefully I will not encounter another problem running self test on primary hard disk.

I can't help feeling that these problems are a result of some malware that has not been detected, anyway hopefully I will get to the bottom of this problem once and for all with your help.

Kudos0

Re: Norton Community watch submitting when disabled WTF

Tried to re-install Norton internet security, but it is not working properly. Strangely it kept my original settings despite me choosing the option not to save any passwords, quarantine files ect, and in fact using Norton removal tool twice. Tried again after uninstalling then using JV16 power tools as well, but still it is keeping original settings, and not displaying functions properly. I checked again just now on certain unknown program in JV16 power tools, then did a google search, and found one of the unknown programs called 'Whole Security' actually belongs to Symantec, and is something to do with anti phising. So just how do you remove Norton internet security from your computer completely. This is like malware, even uninstalling properly and  using recommended  tools, you can't get rid of all traces of Norton internet security.  How is it that after completely uninistalling Norton internet security, and using removal tool and restarting my computer, Norton still remembers my Security history and settings when I come to re-install Norton again? This is weird, are Symantec deliberately making it hard to remove their products? This is really starting to wind me up now. What I don't get is how  is it that I chose to remove all traces of Norton internet security on uninstall, yet after restarting my computer, and  reinstalling Norton it managed to remember my security history, not only once but on trying again. This product is useless to me now, and I still have about 5 months left on my subscription.

Kudos0

Re: Norton Community watch submitting when disabled WTF

Hi! Reactivate,

It is possible for Norton 2010 to utilize previous logs (history) even when you select to have every thing removed and run the removal tool.  The files are left behind so that if a technician requests to see them you can still provide them even if the software is no longer installed.  Are you down-grading to NIS 2010?  (I thought you stated that you were running NIS 2011 was I incorrect?)  Also of note sometimes Windows will protect the files to be removed and therefore prevents them from being deleted even when the correct un-install procedure is followed (it is rare but not un-heard of).  Please take a deep breath and let it out slowly.........

Now let's take it from the top.  What model is your laptop? (Do Not run the system's included diagnostics.)  This could help provide the information I need to better help you with your issue.  If you have NIS installed bring it up to date and leave it alone for now; things will be ironed out as soon as we re-group in the mean time try to relax. I understand this is very irritating and I fully understand, but getting tense over it can lead to mistakes (been there done that; still visit it now and then).  ;)

Tech83  :)

Kudos0

Re: Norton Community watch submitting when disabled WTF


Tech83 wrote:

Hi! Reactivate,

It is possible for Norton 2010 to utilize previous logs (history) even when you select to have every thing removed and run the removal tool.  The files are left behind so that if a technician requests to see them you can still provide them even if the software is no longer installed.  Are you down-grading to NIS 2010?  (I thought you stated that you were running NIS 2011 was I incorrect?)  Also of note sometimes Windows will protect the files to be removed and therefore prevents them from being deleted even when the correct un-install procedure is followed (it is rare but not un-heard of).  Please take a deep breath and let it out slowly.........

Now let's take it from the top.  What model is your laptop? (Do Not run the system's included diagnostics.)  This could help provide the information I need to better help you with your issue.  If you have NIS installed bring it up to date and leave it alone for now; things will be ironed out as soon as we re-group in the mean time try to relax. I understand this is very irritating and I fully understand, but getting tense over it can lead to mistakes (been there done that; still visit it now and then).  ;)

Tech83  :)


Just back online yesterday after being offline for a while, I'm currently updating everything after resetting my computer back to factory install, and still haven't checked event viewer to see if I'm still getting same errors and warnings.

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