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Norton Computer Tune up

I just purchased Norton Cpmputer Tune up ($49.99) for a one time session with a supossadly certified Norton Tech to work with my slow PC. All this guy did was clean up my internet explorer via the tool key which I had done already. And then used the Norton Power Eraser which I ahd done already. Both of these tools are included with my Norton account. After that he then told me that the problem was that I had  a defective registry item and that his software could not fix it and that I needed to contact Microsoft.

I feel this whole thing was a ripoff.