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Kudos0

Norton Confidential and Autofill (Safari 5.1)

In the last 30 days or so I have been getting popups from Norton when filing in forms and using autofill. The first shows what looks like a contact card and states "Autofill your contact info". Clicking this cards opens another popup from Norton Confidential that does not display properly as the buttons are not fully in view. This card shows contact info and I assume it is confirm that you want to use autofill??

Is there a way to turn this behavior off without turning off autofill (or switching to Firefox)? Whatever it is attempting to do seems uneeded. If I was concerned with autofill I would just turn it off. There seems no advantage to what is in Safari and it only adds extra steps. Is this a problem that has come about with the release of Safari 5.1?

Using OS 10.6.8, Safari 5.1 and NIS 4.2 ( NAV 11.2.2)

Thanks

Replies

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

Actually the card icon you are seeing is being displayed by Safari, not Norton Confidential. Norton Confidential is not compatible with Safari 5.1, and does not laod the Norton toolbar inside Safari 5.1, so I think the behavior you are seeing is completely from Safari. Our product has no autofill feature, and is not compatible with Safari 5.1.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

Thanks for the info. I see that the first popup address card certainly is from Apple's Safari. The second popup has Norton Confidential at the top of the box so obviously Norton is interacting with Safari somehow. The easiest thing for me to do at this point will be to turn off autofill.  Not sure Safari's popup address card is that helpful anyway.

I sounds like Safari 5.1 has led to Norton needing to make changes. I'll wait patiently.

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

Could you post a screenshot of the second popup alert you see? I am not sure which feature is causing this alert, so I want to make sure.

To post a screenshot, click on the "Insert/edit image" toolbar icon in the message composer window.

Thanks,

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

I'm having the same problem, took a screen shot, tried to attach it but the message system keeps rejecting it.  Can I send it to you as a direct email?

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

Note: To attach a screen shot click on the "Insert/edit image" button.


You may find the following Forum Tip useful: "How to post screenshots in the forum"

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

Let me know if you still can't upload the screenshot using Dave's instructions. If so, send me a private message here on the forums and I'll send you my e-mail address.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

rwajs2

Please give the following a try and tell us what you see:

1. Quit your browser.

2. Launch NCO and view the Phishing Protection tab.

3. Disable "Show Phishing Protection toolbar in browser"

4. Launch Safari and try to replicate the issue.

If the issue persists, please try the following...

1. Quit your browser.

2. Launch NCO and view the Phishing Protection tab.

3. Disable "Enable Phishing Protection"

4. Launch Safari and try to replicate the issue.

Please let us know what results you find.

Thanks!

David

PS. Please see Ryan's comments. A screen shot might still be helpful. Thanks again.

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

Thanks David ---- IT WORKED (the first solution of disabling the show phising protection toolbar.  The autofill "card" now appears in full and easily allows me to click on "autofill" and it works well.

den

PS I did send a scrren shot to ryan - if it didn't come thru I'll be happy to send the "problem one" again

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

It came through I sent the issue to our QA team here for analysis, and David is part of that team but didn't get the screenshot. Thanks to David for his work.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

Thanks to you as well, Ryan.   Autofill now works so much better.

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

Hello

I found this thread because I just installed Norton and am having the same problem with autofill in Safari. I get the window but the buttons at the bottom are cut off. What was the solution to fix this?

Thanks

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)

I believe the solution is found on the first page, in the response from evadperez near the bottom.  If that doesn't work, let us know.

Kudos0

Re: Norton Confidential and Autofill (Safari 5.1)


Lee_G wrote:

I believe the solution is found on the first page, in the response from evadperez near the bottom.  If that doesn't work, let us know.


Oops. Read the thread too quickly. Yes, I found the solution, and all I needed to do was the first sequence and now the autofill window looks fine.

Thanks!

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