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Norton ConnectSafe question

Posted: 01-Jun-2016 | 1:37PM · Edited: 01-Jun-2016 | 1:39PM · 13 Replies ·

Hello.

This is about a website I've been using for a very long time which is now being blocked by Norton ConnectSafe - which I've also been using for a long time. This happened yesterday and the site is www.filehorse.com which I often use for downloading things.

Why, if I click 'I want to visit the site anyway', can't I so so? It seems from the report that the site is being blocked due to the possibility of downloading 1 PUA! I use a download manager for....downloads (unsurprisingly) and it's set to scan files with Norton on completion of downloads. When installing, I always use 'Custom Install' when available along with 'Unchecky', so I don't often get junk installed although nothing's 100% perfect!

Does Norton contact sites when they're blocked by ConnectSafe? Is my only alternative if I wish to continue to use FileHorse - and I do - to stop using ConnectSafe? I'll try to add a couple of screen shots so that you know what I'm seeing.

I'd be grateful for any advice. Thanks!

Madeline

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS Norton 360 v22.20.5.39
Labels: Norton ConnectSafe
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Re: Norton ConnectSafe question

Posted: 07-Jun-2016 | 3:15PM · Permalink

Hi Madeline,

You should be able to access domain www.filehorse.com now.

Thanks

Katie

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Kudos0

Re: Norton ConnectSafe question

Posted: 01-Jun-2016 | 1:44PM · Edited: 01-Jun-2016 | 2:18PM · Permalink

https://safeweb.norton.com/report/show?url=http%3A%2F%2Fwww.filehorse.com%2F

have you tried > 'I want to visit the site anyway'.  Presume you run Norton resident security.
If you want to go against Norton.  Try Off Download Insight and or exclude PUA.Downloader Signature.  Or, maybe set Norton > Low Risks to Ignore | Ask Me. Threat type: Security Risk. Programs that pose a security or privacy risk and are not already classified as malicious.
hhzkbx0c.exe.part Threat name: PUA.Downloader
Many Users
Tens of thousands of users in the Norton Community have used this file.
Mature
This file was released 3 months ago.
Low
This file risk is low.
http:// dl. filehorse. com/win/cd-and-dvd-tools/daemon-tools/DAEMON-Tools-Lite-10.4.0. exe?st=xxxxxxxx=1464819676&fn= DTLiteInstaller. exe
Downloaded File hhzkbx0c.exe.part Threat name: PUA.Downloader from filehorse.com
File Thumbprint - SHA:
44825286231e353183f07db15447e2a1c1aaafbff06289244b99c0a01aa4a4eb
File name: DTLiteInstaller.exe
Detection ratio: 5 / 56
Analysis date: 2016-06-01
YMMV
How to report false positives

Kudos0

Re: Norton ConnectSafe question

Posted: 01-Jun-2016 | 2:22PM · Permalink

Thanks for your reply. As I said in my post above, I have already tried clicking  'I want to visit the site anyway', but it simply reloads the page shown in my first screen shot. I don't want to download the file with the PUA, but I do want to be able to go to the FileHorse site for other downloads when I need them. I find it ludicrous that the whole site is blocked because of one PUA which most people won't get anyway! I think I'll be getting rid of ConnectSafe rather than remain unable to use what is actually a very good site.

Madeline

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS Norton 360 v22.20.5.39
Kudos0

Re: Norton ConnectSafe question

Posted: 01-Jun-2016 | 2:29PM · Edited: 01-Jun-2016 | 2:49PM · Permalink

FWIW....I can access site
http://postimg.org/image/55yxlsg8b/

Where can I go for support for Norton ConnectSafe?
Please post your questions and comments on the Norton Forum:
http://community.norton.com/t5/Other-Norton-Products/bd-p/other or contact us at connectsafe@symantec.com

See A4 here > https://submit.symantec.com/false_positive/

Kudos0

Re: Norton ConnectSafe question

Posted: 03-Jun-2016 | 4:20PM · Permalink

My apologies for not replying before now. We had a bit of a crisis in our neighbourhood yesterday and I simply didn't get round to coming here. Anyway, the good news is that the trouble with Norton ConnectSafe/FileHorse has been resolved and I can now get back on the FileHorse site! I'd mentioned this problem on another site I visit often and sometimes someone from Norton Support turns up there, so maybe he saw it. I just don't know what happened, but it all seems to be fine now. Many thanks for your replies to my question, I really appreciate the trouble you went to so that you could try to help me. I'm glad too that I won't have to consider getting rid of Norton ConnectSafe.

Madeline

By the way, I like your avatar, it's the same as the picture on a CD album I've got - "Pavarotti - The 50 Greatest Tracks"!

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS Norton 360 v22.20.5.39
Kudos0

Re: Norton ConnectSafe question

Posted: 06-Jun-2016 | 1:56PM · Edited: 06-Jun-2016 | 1:58PM · Permalink

Following my previous post, I'm sorry to say that Norton ConnectSafe has resumed blocking FileHorse for no good reason that I can see. Therefore I have decided to stop using NCS for now until Norton gets its act together and resolves the problem. If every download site which has something unwanted in the files it has available for download was classified as 'malicious', there wouldn't be many such sites left to download anything from. A notorious site in this respect is Download.com - I noticed that NCS didn't block that one as 'malicious'.  I will continue to use NIS of course, but will rely on my own common sense and the experience of others when visiting sites both familiar and unfamiliar.

Madeline

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS Norton 360 v22.20.5.39
Kudos0

Re: Norton ConnectSafe question

Posted: 06-Jun-2016 | 2:04PM · Edited: 06-Jun-2016 | 2:54PM · Permalink

Yep, http://postimg.org/image/uyoqbge97/

https://safeweb.norton.com/report/show?url=filehorse.com

looks like threat is dl.filehorse.com/win/drivers/driverpack (SafeWeb convicts filehorse.com)
http://postimg.org/image/ec762dlbf/

Kudos0

Re: Norton ConnectSafe question

Posted: 06-Jun-2016 | 5:52PM · Permalink

Thanks for the information.  We will check into this.

Thanks

Katie

Thanks Katie
Accepted Solution
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Re: Norton ConnectSafe question

Posted: 07-Jun-2016 | 3:15PM · Permalink

Hi Madeline,

You should be able to access domain www.filehorse.com now.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton ConnectSafe question

Posted: 07-Jun-2016 | 4:06PM · Permalink

KatieQ:

Hi Madeline,

You should be able to access domain www.filehorse.com now.

Thanks

Katie

 

Kudos0

Re: Norton ConnectSafe question

Posted: 07-Jun-2016 | 6:04PM · Permalink

Hi Katie,

Thank you very much Katie. I haven't got time to check it out right now by changing back to Norton ConnectSafe as it's past my bedtime - 2.02am here! I'll do it tomorrow and post back to let you know how I get on, I'll be really pleased to have Norton ConnectSafe back again!

Thanks again.

Madeline

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS Norton 360 v22.20.5.39
Kudos0

Re: Norton ConnectSafe question

Posted: 08-Jun-2016 | 12:41PM · Permalink

Hi again Katie,

Having checked on all 3 of our PCs, I'm pleased to say that the problem appears to have been resolved and I'm happy to be using Norton ConnectSafe again. Thanks again for getting this sorted out.

Madeline

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS Norton 360 v22.20.5.39
Kudos0

Re: Norton ConnectSafe question

Posted: 08-Jun-2016 | 3:21PM · Permalink

Hi Madeline,

You are very welcome.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton ConnectSafe question

Posted: 22-Dec-2016 | 4:43AM · Permalink

Hey Katie,

I am having the same problem but with deviantart. I also have used deviantart for several years and from what I've read, deviantart is completely safe. Could you please help me?

Thanks

Azure

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