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Posted: 14-Oct-2023 | 3:55PM · 54 Replies · Permalink
Over the last couple of days Norton 360 began constantly asking for full disk access for the Norton Extension. I do not have the Norton Extension active on any of my browsers and do not want to have it active as it interferes with the native protections on the browsers that I use. Using latest version on Sonoma.
How do I get this message to stop?
Posted: 14-Oct-2023 | 4:07PM · Edited: 14-Oct-2023 | 4:15PM · Permalink
fwiw ~
Repeated Norton Full Disk Access prompt appears when you open Norton on macOS 13 or later
Applicable For: Mac
[...]If you have upgraded your operating system to macOS 14 Sonoma, enable the Norton System Extension again.
Even after enabling the Norton System Extension on macOS 14 Sonomo, you may still see a repeated Full Disk Access prompt whenever you open Norton after a system restart. It is an operating system issue, and we are working on getting this issue fixed.
Depending on your operating system version, select one of the following:
macOS 14 Sonoma ›
Open your Norton device security product.
In the Full Disk Access prompt, click Open Settings.
In the Full Disk Access window, next to Norton System Extension, move the slider to Turn On.
Type your Mac administrator account password or use Touch ID and then click Modify Settings.
Navigate back to the Norton product window and click Complete.
[...]
Last modified: 09/27/2023
https://support.norton.com/sp/en/us/home/current/solutions/v20221020120926278
Caveat: I'm not Mac
Posted: 16-Oct-2023 | 6:35AM · Permalink
Even if you don't have any extensions active on your browser, you still need to enable Norton extensions in Privacy and Security for full disk access
Posted: 16-Oct-2023 | 9:45AM · Permalink
It's not Norton's browser extension but system extension for macOS. But however, recently, I have been asked two times to enable Norton system extension just after a day or two of enabling it. But I didn't get that notification today, fortunately.
Posted: 17-Oct-2023 | 4:46AM · Edited: 17-Oct-2023 | 5:27AM · Permalink
Today, I got the same notification and had to enable Norton System Extension again. Either it's a bug in Norton or macOS Sonoma. This is the third time, am doing it and it's getting annoying. Norton can you please look into it?
My system specs:
Apple M2 Max 16 inch MacBook Pro with macOS Sonoma with 32 GB unified memory
Posted: 19-Oct-2023 | 12:12AM · Permalink
I've been having the same issue - Mac M1 and M2. Norton seem to know it's a system issue with the operating system though.
REALLY getting annoying and I'm close to uninstalling it.
Posted: 20-Oct-2023 | 5:39AM · Permalink
To Mike_R,
Please begin to tell us which browser and which of its native securities you want. On Edge and FireFox, I have my profiles on Strict, all the standard security on Maximum, and with all Norton's extensions active, I have no problem, on the last Intel MacBook Pro OS 14 Sonoma.
For full disk access multiple prompts, I just posted the solution for 14 Sonoma: It's just the same as for 13 Ventura: Suppress "Norton System Extension", quit Norton's last installation, and re-launch it.
-Except if you're using Tor, I do not see any reason that Norton would interfere.
Posted: 22-Oct-2023 | 1:00PM · Permalink
I appreciate all the responses and solutions that have been provided. I did allow full disk access and a couple of days later, it had again spontaneously turned itself off.
Posted: 24-Oct-2023 | 8:38PM · Permalink
It's most likely a bug in the OS, that's what it looks like. Maybe macOS Sonoma update will fix it.
Posted: 27-Oct-2023 | 11:36PM · Permalink
Looks like macOS Sonoma 14.1 has fixed this issue. I am no longer seeing this issue anymore.
Posted: 31-Oct-2023 | 5:22AM · Permalink
it's been a few days, I can confirm that I no longer see this issue after Sonoma's update.
Posted: 04-Nov-2023 | 8:32PM · Permalink
Looks like it has not been fixed. Just had to re-enable Norton system extension but after so many days.
Posted: 23-Nov-2023 | 2:52PM · Edited: 23-Nov-2023 | 2:58PM · Permalink
I have had this several times and it's so frustrating - I followed the steps and it never worked.
It kept blocking my internet on the Mac - Luckily I had a windows virtual machine which was fine.
Norton were absolutely useless and kept blaming apple - as my subscription auto renewed I was too late to stop my subscription , as I would have stopped it
Norton ( when I did manage to get through - NORTON - your customer Service is Absymal) they wanted remote access to my Mac - which I refused
I did find, however - that if I went to Network - filters and proxy and removed the Norton 360 content filter - I regained access to the internet
But the only other way was to uninstall - re install , but I Knew it would come back
Norton - you have my money - now fix it please
Posted: 23-Nov-2023 | 3:28PM · Edited: 23-Nov-2023 | 3:33PM · Permalink
Raymond1962:Norton were absolutely useless and kept blaming apple - as my subscription auto renewed I was too late to stop my subscription , as I would have stopped it
Do you want to request a refund? Are you within 60 days of being charged?
Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Cancellation & Refund Request online
https://support.norton.com/sp/en/us/home/current/autorenew
Posted: 24-Nov-2023 | 3:41AM · Permalink
@bjm_ Why is Norton not saying anything about this issue? Is it a bug in Norton or macOS? Why do they keep ignoring issues in their own official forum when they should be responding to comments.
While this issue still exists, I do have to face this issue after a few days again and again.
Posted: 24-Nov-2023 | 3:54AM · Edited: 24-Nov-2023 | 4:06AM · Permalink
All they did was offer me a refund (if I was eligible )- which is fine, but would prefer the issue resolved or at least " being investigated " but they appear un interested
and until they convince me otherwise, thats what I believe
I'm a reasonably intelligent and suspected that Norton prevented me from accessing the internet , only my persistance ( and maybe luck ) got me back online .
I know it's only matter of time before I see " You are not connected to the internet " open up Norton and see the request to finish the set up..knowing that I done this when the software was installed ( every time ! )
Norton - please feel free to comment
Posted: 24-Nov-2023 | 5:17AM · Edited: 24-Nov-2023 | 5:32AM · Permalink
shellcoder:@bjm_ Why is Norton not saying anything about this issue?
We'll try to call attention:
Caveat: I'm not Mac
Posted: 24-Nov-2023 | 5:31AM · Edited: 24-Nov-2023 | 5:52AM · Permalink
Raymond1962:All they did was offer me a refund (if I was eligible )- which is fine, but would prefer the issue resolved or at least " being investigated " but they appear un interested
Did Norton Official Support acknowledge the issue as known and reassure you that the issue is being investigated?
Did Norton Official Support escalate issue?
Norton DocID: v20221020120926278 - Last modified: 09/27/2023 seems to inform that the issue is known and being worked on.
Caveat: I'm not Mac.
Note: If I were Mac. I'd appreciate reassuring words from Norton that my concerns are heard and valued. Just me.
Posted: 24-Nov-2023 | 5:42AM · Permalink
No support was offered
Just "We'll try to call attention:" which I assumes means " I'll pass it on "
I'm a little surprised the length of time this has been an issue for some - with very little offered by Norton other than the verbatim
link they refer you too - which has never worked for me
Posted: 24-Nov-2023 | 5:50AM · Edited: 24-Nov-2023 | 5:57AM · Permalink
Raymond1962:No support was offered
Just "We'll try to call attention:" which I assumes means " I'll pass it on "
I'm a little surprised the length of time this has been an issue for some - with very little offered by Norton other than the verbatim
link they refer you too - which has never worked for me
No support was offered. Just offered refund (if eligible).
I offered "We'll try to call attention:" and I did.
I'm Norton user. I'm not Norton.
Norton Community is user-to-user product help.
I'll try knocking on Norton's door, again.
@Raymond1962
Maybe, try Norton Official Support via social media...to raise awareness.
Maybe, Norton Official Support via social media knows why Norton DocID: v20221020120926278 has never worked for you.
Caveat: I'm not Mac.
Note: If I were Mac. I'd appreciate reassuring words from Norton that my concerns are heard and valued. Just me.
Posted: 24-Nov-2023 | 6:43AM · Permalink
Beg your pardon - I thought you were from Norton ...fat chance eh ?
I have posted on Mac forum see if any one else has the issue
Posted: 24-Nov-2023 | 8:12AM · Permalink
We'll try to call attention:
Caveat: I'm not Mac
Thank you but this is an old thread and is a well known issue. Why where they ignoring this thread/issue when they should be responding w/o intervention from your side or someone who can actually contact them. Looks like they are a sleeping giant and someone who can contact them are the only ones who can get their attention
Posted: 24-Nov-2023 | 8:20AM · Permalink
I called them earlier, they just referred me to the same link and asked me for access to my Mac - access denied !
Posted: 26-Nov-2023 | 5:39AM · Edited: 26-Nov-2023 | 5:40AM · Permalink
This continues to happen on my Macbook as well. Makes you wonder if Norton is actually doing anything to protect the devices on which it is installed. Will be cancelling my auto renew until it is fixed.
Posted: 26-Nov-2023 | 6:02AM · Permalink
I got so fed up with it that I uninstalled from my Mac and asked for a refund
They did not seem that bothered
Good luck
Posted: 01-Dec-2023 | 10:13AM · Permalink
I am having the same problem with a MacBook Pro running Sonoma 14.1.2. I am prompted to complete setup after restarting the computer.
Posted: 02-Dec-2023 | 7:20PM · Permalink
Installed the last macOS update 14.1.2 yesterday and this issue still exists. It's most likely a bug in Norton? bjm_, can you please let that sleeping team know about this issue?
Posted: 03-Dec-2023 | 2:00AM · Permalink
Hi
I got so frustrated with this issue and the inconvience it kept causing, not to mention the lack of help from Norton - I un installed asked for a refund and moved on
They did not seem that bothered
Best of luck
Posted: 03-Dec-2023 | 2:59AM · Permalink
I'm of the view that Norton will not be resolving this issue as it seems to have been ongoing since Ventura was launched more than a year ago. I think that going through the granting of full disc access every time one reboots is now part of the Norton experience.
Posted: 03-Dec-2023 | 5:03AM · Edited: 03-Dec-2023 | 5:24AM · Permalink
Raymond1962:I got so frustrated with this issue and the inconvenience it kept causing, not to mention the lack of help from Norton - I un installed asked for a refund and moved on
Have you moved on to another security solution? Have you trialed other security solutions?
Maybe, "Full Disk Access" issue is not just Norton?
How to grant Full Disk Access to McAfee software on macOS
https://www.mcafee.com/support/?articleId=TS102979
How to grant Full Disk Access to Bitdefender on macOS
https://www.bitdefender.com/consumer/support/answer/14812/#:
Allowing all protection permissions on macOS
Applies to Avast One for Mac, Avast Premium Security for Mac, Avast Security for Mac
https://support.avast.com/en-us/article/allow-mac-security-permissions/#pc
Caveat: I'm not Mac
Posted: 03-Dec-2023 | 6:22AM · Edited: 03-Dec-2023 | 6:25AM · Permalink
Effective defenses against malware and other threats - Oct 3, 2023
There will always be threats to your information security associated with using any Internet - connected communications tool:
- You can mitigate those threats by following commonsense practices
- Delegating that responsibility to software is an ineffective defense
- Assuming that any product will protect you from those threats is a hazardous attitude that is likely to result in neglecting point #1 above.
macOS already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
Rather than asking which non-Apple "anti-virus" or "Internet security" product is best, a much better question is "how should I protect my Mac":
[...]
https://discussions.apple.com/docs/DOC-8841
Caveat: I'm not Mac
Posted: 03-Dec-2023 | 10:29AM · Permalink
Hi
Granting full disk access was not the issue. The issue was that it kept asking for it, even though it had been granted
the only way to resolve was ti un install and re install , but a week after ....add neasum
Posted: 03-Dec-2023 | 11:44AM · Permalink
Raymond1962:Granting full disk access was not the issue. The issue was that it kept asking for it, even though it had been granted
the only way to resolve was ti un install and re install , but a week after ....add neasum
Have you moved on to another security solution?
Have you trialed other security solutions?
Maybe, "Full Disk Access" issue is not just Norton? IDK
Caveat: I'm not Mac.
Posted: 03-Dec-2023 | 12:02PM · Permalink
At the moment using Total AV got a years Subscription of 19-00
Still have to grant access , as I said not a issue
If Norton can't be arsed then the lost my custom
Posted: 03-Dec-2023 | 12:28PM · Edited: 03-Dec-2023 | 12:32PM · Permalink
Raymond1962:At the moment using Total AV got a years Subscription of 19-00
Still have to grant access , as I said not a issue
If Norton can't be arsed then the lost my custom
Yes, with Total AV you still have to grant full disc access.
Yes, you still have to grant full disc access, as with any security solution.
Does Total AV have repeated "asking for full disc access". I'm trying to learn whether Total AV works better on your Mac vs Norton 360?
Raymond1962:
Granting full disk access was not the issue. The issue was that it kept asking for it, even though it had been granted
So, with Total AV you're asked to grant full disc access...once and done? Correct me?
Sorry, "arsed"? what's "arsed"?
Posted: 03-Dec-2023 | 12:56PM · Permalink
So far Total AV has only asked once ...(so far)
and yeah I knew it would ask
There are add ones which cost ( they were included in Norton )
If Norton did fix the Issue - I would go back , although the apple forums there was not much love for Norton
Can't be arsed = I can't be bothered
Posted: 03-Dec-2023 | 1:03PM · Edited: 03-Dec-2023 | 1:08PM · Permalink
Raymond1962:1) So far Total AV has only asked once ...(so far)
2) If Norton did fix the Issue - I would go back , although the apple forums there was not much love for Norton
1) Oh! Wow....that's Great!
How long have you run Total AV? Would Norton be asking again for full disc access...by this time?
2) So, users over on Apple forums advise not Norton?
Geez, Total AV is once n' done...then why can't Norton be once n' done.
Thanks
Regards w Respect
Posted: 03-Dec-2023 | 1:15PM · Edited: 03-Dec-2023 | 1:42PM · Permalink
Any Third Party Applications that will interfere with the normal operation of the OS and is probably Directly related to this computer issue, it is an invitation for disaster.
Third Party Security Software
Any of the below should be removed as per Developers Instructions
This will included Norton Antivirus
Read some of the posting and arrive at your own conclusions.
The The Built in Security is all that is required.
Posted on Jun 30, 2023 4:37 AM
https://discussions.apple.com/thread/254963414?answerId=259235027022#259235027022
Apr 4, 2023 4:50 AM in response to Arunzzeeroyalz
Part 1 of 2
There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX Foundation and Permission Limitation.
Additionally, in macOS 11 Big Sur, macOS 12 Monterey and macOS 13 Ventura.
The Operating System resides in a Sealed and Read Only Volume that can not be opened by the User nor by Third Party Applications.
The only Entity that can open and modify or alter this Volume is Apple.
That would occur when a update or Upgrade is performed.
The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.
AntiVirus Developers purposefully Market their product to create a “ Fear Factor “. In so doing, creating a False Need for their Product.
Part 2 of 2
Any of the below should be removed as per Developers Instructions and or Never be using on macOS
2 - Third Party Security Software
This will include BitDefender, Norton Antivirus, Sophos Av Software, Intego AntiVirus, McAfee, Avast AntiVirus, Ad Guard, Webroot , ESET , Avira , AVG AntiVirus, avira antivirus, Trustee AntiVirus for Mac, F-Secure, Securemac, Cylance, Kaspersky Internet Security
Read some of the posting and arrive at your own conclusions.
https://discussions.apple.com/thread/254763981?answerId=258883273022#258883273022
Posted: 03-Dec-2023 | 1:25PM · Permalink
I contacted Apple to see if they would help. They are saying the issue is most likely a Norton issue since it is a 3rd party software. I was advised to uninstall, then reinstall Norton. I read where someone has already done that with the same issue. IDK?
Posted: 03-Dec-2023 | 1:40PM · Permalink
Ive only had Total AV for a week, some say that the Mac don't need AV software , but I just felt safer with it. It not asked for the permission since I installed it
Hard to pin point with Norton - sometimes it was a day after , sometimes it was a month ( when you thought you had it sorted and it popped up again ) but you knew it was coming - confidence was low
Posted: 03-Dec-2023 | 2:06PM · Permalink
Thats a Great Find !
very interesting and informative
Thanks
Posted: 03-Dec-2023 | 4:57PM · Permalink
All: Full Disk Access in Sonoma is a known MAC issue that has yet to be FULLY resolved according to this forums article:
https://developer.apple.com/forums/thread/737824
Finding it hard to lay the blame of this on a single vendor where multiple vendors are seeing the same issue. This issue appears to be a policy reset in the OS after several reboots that is the main cause.
SA
Posted: 03-Dec-2023 | 7:10PM · Permalink
Thank you SoulAsylum. Looks like it's a bug in macOS and will most likely be fixed in 14.2 only. But at least the Norton team could have replied to this thread and mentioned about it. Why do they keep ignoring posts in their own forum?
Posted: 03-Dec-2023 | 7:36PM · Permalink
I don't have an answer regarding why there isn't someone Norton that would fairly regularly visit/monitor the MAC forums. We Gurus and other do our level best to find the answers as well as people at Norton to reach out to nevertheless.
SA
Posted: 03-Dec-2023 | 10:50PM · Permalink
Thanks SA for your reply - bit technical for a " normal everyday user " but good to know that We are not imagining it !
Norton say its Apple, Apple say its Norton
Customer , doing all the leg work , has still paid £65-00 for something that is " Faulty " only option they have is to " return and refund "
I do appreciate all of the Forums help - so thank you one and all
but for me it's done
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Even after enabling the Norton System Extension on macOS 14 Sonomo, you may still see a repeated Full Disk Access prompt whenever you open Norton after a system restart. It is an operating system issue, and we are working on getting this issue fixed.
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