• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos1 Stats

Norton Core App reports weak WiFi password, BUT...

The Norton Core app on my iPhone tells me a weak WiFi password is lowering my security score. However, my WiFi password is 20 characters long, has upper and lower case letters, has numbers, and has six special characters. It was randomly generated by LastPass. It exceeds Norton's recommendations. So, I'm wishing for a fix. Cheers.

Labels: iOS App

Replies

Kudos2 Stats

Re: Norton Core App reports weak WiFi password, BUT...

tom.purple.fish we are actively working to improve password generator and inspection. 

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Thank you.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

App is still reporting a weak password and lowering score, even though a new password was created that meets the criteria. Is this fix coming soon?  Thanks!

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

I had the same problem and my password was 30 characters long.  After a talk and trouble shooting proceedure with Tech support it was determined that the app is having issues with the " & " symbol.  So, if your password contains the " & " symbol you need to remove and replace it with a different character or symbol.   Once you remove it (i.e. the & symbol) from your password in the core app it should be fine and no longer report as weak password.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

I had a low security score and the core app stated it was due to a weak password.    My password exceeded all the basic criteria and was 30 characters long.  After a talk and trouble shooting proceedure with Tech support it was determined that the app is having issues with the " & " symbol.  So, if your password contains the " & " symbol you need to remove and replace it with a different character or symbol.   Once you remove it (i.e. the & symbol) from your password in the core app it should be fine and no longer report as weak password.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

HI, I also get Weak password low-security Score I have 63 Character Password with upper lower case

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

That's interesting, so the "&" was the resolution for you.  Trouble is, I don't have an "&" as my special character. I wonder if it's other special characters as well.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

@X_Code_X - Do you use "$"  ?

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Hi Dave - no.  I used a "!"   

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

same problem here.  reporting me as a weak password, but I meet all requirement.  I even try to change it a few times, but that warning does not go away.  I use "!", and there is 3 of them...

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Same problem here. However I am using a "#" in my 9-character password.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

I have the same issue with weak password. I use "#" in my password. Has anyone found a fix for this issue?

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Hi @Jeffrey H,

Did you get a chance to update the app and also, update the password? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Yes my App is up to date and I just updated my password. Still have the same Weak Password message.
Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Same problem here.  I do use an @, $, and ! at various places in my 15-character password as well as upper and lower case letters and a few numbers thrown it, yet Core still says I have a weak password.  App is the latest app and resetting Core does not help.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

@BobA546 & @Jeffrey H - I've sent you Private Messages in the forum with some follow-up questions. If possible, please send me your replies via Private Message as well. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Tony, I've sent the info.  Thanks!

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

I've sent the info.
Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Thank you both for that very quick response. The team is currently reviewing the information, and are working on this issue now.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

@Tony_Weiss - is there a fix or you just collecting information from the community to find a fix?  sounds like everyone who posted here are still not working...  the so call "Accepted Solution" basically is stating that you guys are still working on a fix.  I just want to make sure I didn't misread anywhere...

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

@Tony_Weiss - is there a fix or you just collecting information from the community to find a fix?  sounds like everyone who posted here are still not working...  the so call "Accepted Solution" basically is stating that you guys are still working on a fix.  I just want to make sure I didn't misread anywhere...

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

I just reset my Norton Core by holding down the reset button for about 15 seconds. I then had to go through the setup of the Norton Core again. It gave me the option of keeping my current settings and I did. I then put in my network and password. I used the same password that the app was calling weak and now I have a score of 500. Issue seems to be resolved!
Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

thanks.  I will give that a try tomorrow.  that post that state "Accepted Solution" from the top, that is so misleading as everyone else is still reporting their problem....

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

@Tony_Weiss- I just reset my Norton Core by holding down the reset button for about 15 seconds. I then had to go through the setup of the Norton Core again. It gave me the option of keeping my current settings and I did. I then put in my network and password. I used the same password that the app was calling weak and now I have a score of 500. Issue seems to be resolved! Thanks

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

@Jeffrey H.  Mine did that too, but the score of 500 lasted until I closed the app and reopened it.  Next time I opened it, it was back to 270.

Kudos1 Stats

Re: Norton Core App reports weak WiFi password, BUT...

@Tony_Weiss, @Dave_Coleman, @Benz:  Something interesting for Norton to look at:

In addition to the weak password security score, I was also having issues with the Core dropping Internet and also with the Core not setting up after I did a reset to try and fix score or network loss issues.  Today, I read a post by @Kocojim  (https://community.norton.com/en/forums/core-drops-communication-broadban...) about Ethernet connected devices also having WiFi turned on.  I checked and my Ethernet connected desktop and found it also has Wifi turned on.  So, I turned off the WiFi on the desktop, reset my modem, the Core, and the Core phone app, and then ran setup.  To my surprise, setup ran perfectly (it has never done that before), the security score shows 500, and I have not had any dropped connections.

I recommend Norton take a good look at issues resulting from an Ethernet connected device which also has enabled WiFi.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Thanks @BobA546 - We're letting the team know about this development.  An interesting find!  

Cheers,
Dave

Kudos1 Stats

Re: Norton Core App reports weak WiFi password, BUT...

Thanks @Dave_Coleman for passing it along.  I think @Kocojim's find is well worth looking at by Norton Tech folks.  Turning off WiFi on Ethernet connected devices seems to have solved the three problems I was having:  1) continued disconnects, 2) Core setup failures, and 3) incorrect security score based on weak password as reported by Android app.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

@BobA546 - Great news!   

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Hi @BobA546 and @Jeffrey H - just to clarify (and please don't share any specific passwords here)...

The requirements for a “strong” password include:

  1. One lower case letter
  2. One uppercase letter
  3. One numeral
  4. One symbol, such as “#”

Can you confirm which of the above you're using to create your password? And despite doing the above, do you still receive the weak password message? Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos1 Stats

Re: Norton Core App reports weak WiFi password, BUT...

@Tony_Weiss, I am using each of the above mentioned combinations in my password. As I mentioned in a previous post, I reset my Norton Core about a week ago and went through the complete set-up again, kept the same password and now I have a score of 500 and it has not changed in a week now. My problem seems to be resolved! Thanks, Jeffrey H.

Kudos0

Re: Norton Core App reports weak WiFi password, BUT...

Hi,

The latest version of Norton Core app v.1.26 now supports passphrase. We have downgraded the old thinking of strong password (A_Z, a-z, 0-9, %@#^). Please let us know your feedback. Thank you.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.