• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Core App User Pictures

Is anyone else having problems with setting pictures of your household users in the app?  I can get a picture to initially upload in to the app, but then it disappears once you go back to the main user screen.  It seems to have this problem for both pictures you take with your device's camera and pictures from your device's photo archive.  (I have the iPhone app.)  

Replies

Kudos0

Re: Norton Core App User Pictures

I have the same problem.

Accepted Solution
Kudos2 Stats

Re: Norton Core App User Pictures

We believe that we have identified the root cause of the issue that you are describing. We have deployed a fix and our initial tests show that the issue is resolved. As we continue validating our fix, can you check on your end to see if the issue is also resolved. We apologize for the inconvenience.

Kudos0

Re: Norton Core App User Pictures

Yes, it works now in the iPhone app version 1.13.  Thanks!!

Kudos0

Re: Norton Core App User Pictures

Yes, it works as above for me too.  Looks like fix worked.  Thanks

This thread is closed from further comment. Please visit the forum to start a new thread.