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Kudos0

Norton Core Blocked Categories and profile issues

When selecting "online chat" or "discussions and online" categories to block either manually or be selecting an age >8yrs etc those two categories fail to stay selected. You can save to block those two and go out of profile then go back into profile or use the "default" SHARED profile and select age 8yrs under and it unchecks those two and cannot filter it! I've called several times, was hung up on first time, 2nd time was told server maintenance give it two days, last was told within 24hrs should hear something back as it was escalated. Also when creating profiles whether brand new or updating old ones it seems to create duplicates? I've erased core with cloud erase option, reset core, and even deleted licenses and restarted anew and still same issues. Last issue is Norton's DNS server is not working as well, leak test shows Level 3 Communications!! Any ideas??

Replies

Kudos0

Re: Norton Core Blocked Categories and profile issues

Hello TKR. These are known issues that the Core development team are aware of. A fix is in the QA testing phase at the present time which hopefully will correct the iOS and Android app issues being seen. There is NOT a time frame for the next app and/or firmware releases to production (public use). I suggest that you subscribe to the following threads if you have not done so already so you can get the notification of the releases and see the release notes as well. App updates thread is here. Firmware updates thread is here.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Norton Core Blocked Categories and profile issues

TKR, Core recently updated its firmware to version 270. I'm following up to see what, if any difference you may be seeing with your issue. On my ISP device (which I must still use for TV/VOIP) I set the DNS values for it to 1.1.1.1 primary / 1.0.0.1 secondary. Rebooted the router. I have not had any issues with that setting along with the default DNS on Core.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Norton Core Blocked Categories and profile issues

Still same issues on latest firmware. I've since canceled my subscription and gave up. Too many apps which should be consolidated, core profiles and cloud issues, slow support, expensive pricing, and finally that DNS bs. You would think a basic router and network scanners basics would be there but are not. Bitdefender box is much better designed and easier, I'm going back to that or cujo. Good luck symantec with acquisitions, may it make you more better! RIP my silver core.

Kudos0

Re: Norton Core Blocked Categories and profile issues

Sorry to hear you are boxing Core. If you ever decide to bring it out again please keep in mind the lights are always on here on the forums. And we are always glad to help.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93

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