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Kudos0

Norton Core & dropping IOS (iPad/phone) network connections

Posted: 07-Jan-2018 | 4:32PM • 6 Replies •

Varying lengths of online time and all of a sudden the browser looses connection. I can still use social website apps for a while but even they quit after a little more time. Does not seem to affect the Windows 10 machines on my network. I currently have 23 devices on this network. 5 Win 10, 4 IOS and assorted smart home switches.

It seems I am hard resetting CORE at least once a day now.

Labels: Reset Router, Connectivity

Replies

Kudos0

Re: Norton Core & dropping IOS (iPad/phone) network connections

Posted: 07-Jan-2018 | 6:33PM •

Hello Payne87 Set your Core DNS to ISP and allow it to reboot. Recheck to see if your connectivity issues are resolved. Core DNS cloud still has issues that aren't fully resolved yet.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93
Kudos0

Re: Norton Core & dropping IOS (iPad/phone) network connections

Posted: 08-Jan-2018 | 9:36AM •

Thing is changing the DNS isn't effective for this problem. I changed my DNS before Christmas when that problem surfaced and haven't changed it back to Norton. A quick check confirms I am still on my ISP DNS. I don't lose WiFi connection as often or for as long as it used to but it still happens more frequently than it should.  So far simply toggling wifi off and on on my phone has caused it to pick the connection back up.

Kudos0

Re: Norton Core & dropping IOS (iPad/phone) network connections

Posted: 08-Jan-2018 | 1:44PM •

Have you tried changing the wifi channel?

Change Norton Core network band settings

Kudos0

Re: Norton Core & dropping IOS (iPad/phone) network connections

Posted: 08-Jan-2018 | 2:09PM •

Yep, SendOfJive. I actually changed the wifi band settings some time ago when I was having problems connecting devices that required the 2.4 channel.  I've been running the two bands as separate network names since before Christmas when the initial DNS server issues were happening.  I have no clue if it's that's why I am able to reconnect to wifi rather easily when it drops connection or not. 

Kudos1 Stats

Re: Norton Core & dropping IOS (iPad/phone) network connections

Posted: 08-Jan-2018 | 2:13PM • Edited: 08-Jan-2018 | 2:16PM •

Kbennett65.  Changing the band for 2.4ghz to 5ghz doesn't necessarily change the channel (it does because of different channels in each band).   With each band there are different channels, follow the instructions by SendOfJive especially step no.5 and change the channel within the band that you are connected.

Kudos0

Re: Norton Core & dropping IOS (iPad/phone) network connections

Posted: 08-Jan-2018 | 5:48PM •

Yes, I am thinking that picking a specific channel, rather than using Norton's default "Auto" setting might help.  Or at least wouldn't hurt to try.

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