I'm getting a Norton Core and need to setup/integrate it into my existing RCN network that has a modem and router that controls my WiFi, house phone and Tivo devices. Anyone doing/done this?
Hello BigDRichT Please give us the model and maker of you modem. Also the maker/model of your router as well. That information will be helpful to reflect on while assisting you. Additionally, do you have VOIP phone service and/or TV services which the modem you have does the routing for you. That is helpful to know as well. Once I have that info from you we can outline a setup for you to follow.
I have an Arris Modem/Router, Model DG1670. I also have an Arris Model TM822 that attaches my phone. It is not a VOIP phone service.
Thanks for taking an interest. Norton Core is coming sometime today. Installation for me will happen over the weekend.
Hello again. I would use this device Arris Model TM822 to connect to your ISP services vice the other modem. You can get your phone hooked up as well as the Core while using only one device. Connect the Core Ethernet cable to the WAN (yellow port) on the back of your Arris Model TM822 and the other end to the WAN port (with blue globe). Download the Core app to the smartphone you will be using for setup and ensure that Bluetooth is enabled on the phone. Follow your screens and prompts to complete your setup.
One thing to note is that Core setup and activation services are HARD DOWN since early this morning. We don't have any information about the cause nor the timeframe for things to come online again. I would delay your setup until at least something is posted regarding services being on line again. You can monitor Norton services status here: https://status.norton.com/
Here is a video that will help with setup: https://support.norton.com/sp/en/us/home/current/solutions/v118380509_core_en_us
Cheers and Happy Holidays!!!
Just to be clear, you're suggesting to connect the Core to the TM822 versus the DG1670, leaving both router/modems in place and adding the Core? That way the phone connection and those connections attached will remain with their original devices and the Norton Core will now be in charge of the Wifi. Or are you saying attach Core to TM822 and attach all devices from DG1670 to the Core? Then I am down to two devices the Core and TM822? Hopefully I'm stating this correctly.
The Ethernet cable is connected to the DG1670 from the cable box. The cable box gets the internet through its cable TV cable in the wall. The cable box cable is connected to both devices.
Hello again. Use ONLY 1 modem, the Arris Model TM822 because it has the phone outlets and your other modem does not. There is no use for two modems at all. Connect the Core to the TM822. DO NOT use the DG1670. Connect your wired devices to the Core directly through one of the 3 Ethernet ports underneath. IF you want to use the DG1670 run an Ethernet cable from one of the Core Ethernet ports to the WAN port on that device and set it up in AP or access point mode. Just disable its wifi and leave DHCP enabled so it can route to other devices downstream. And because its directly connected to Core the Core protects it.
Hello BigDRichT I'm following up to see if we can assist further.
When I connected to the TM822, it would not work. I did connect it to the DG1670 and it seems to work just fine. I tried taking all the routing connections off the DG1670 and adding them to the Core. It took the everything (my network printer and home computer) but my RCN DVR/Control box. When I did that, it knocked out 3 of my four TVs. So I left it in there. Might try again in the future when the family is not around to complain.
It does recognize that the core is connected to another device that is routing traffic and suggest I do a bridge, but right now I can't seem to figure out how to do that yet.
It did, mysteriously, stop over the weekend. Had to reboot. I suspect, it was tied to being attached to RCNs router. I had to restart everything.
Thanks for your help. If you have any more suggestions, bring them on. Love the Core at this point.
Hello again. Don't bridge the device you are currently using as that will disable you TV services. Also on the Core set SEPERATE passwords and SSID's for the 2.4 & 5.0 networks to be able to establish which side which devices are connecting to. Thus being able to stream a device on the 5.0 vice auto connecting to the 2.4 and draining bandwidth.
If you want to use another wifi router down stream connect it to one of the Ethernet ports on the Core via an Ethernet cable. Cat 6 is best. Setup that router in AP mode so as not to conflict with the Core and you can extend your range for wifi. As well as connecting other devices and CORE will protect them all.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 3 users online.