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Kudos0

Norton Core wont let outlook check email

Hello,

Since connecting to my new Norton Core, my outlook is blocked from checking my email.  How do I unblock it?

Replies

Kudos0

Re: Norton Core wont let outlook check email

Hello BitGuru. In you core app do you get a notification that Core is blocking Outlook? Or does Norton Core Security on the device in question give you a notification? I use Core with Outlook 2010 as well and haven't had that issue. Try opening your Norton Security dashboard and reset your firewall. Recheck to see if the issue persists. Also make sure the outlook addin is enabled as well

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Norton Core wont let outlook check email

Hello

I am using Core with Outlook 2013 and do not have that issue. Please make sure you have the proper settings for Outlook set up for your email server. If you use different ports than 25 and 110, then you can turn off email scanning. Your computer will be safe due to other layers of protection.

Please post a screenshot of any error notice you may get.

Here are the instructions on how to add a image to your post.

https://community.norton.com/en/forums/how-post-image-forums-0

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Norton Core wont let outlook check email

Thank you so much for this info.  If I have the inspection level at default, outlook wont connect.  If I turn the inspection level to OFF, Outlook connects with no problem.  Below is the error message I get from Outlook.


Task 'andy@exhibitguru.com - Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

Kudos0

Re: Norton Core wont let outlook check email

BitGuru, here is a tip:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other/in-outlook-2010-i-receive-error-report-0x800ccc1a/74f2a191-69db-4ad2-8a48-a73fd2250d85?auth=1

The encryption type needs to be changed within the setup of your Outlook in your mail account settings. Let us know if this helped.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Norton Core wont let outlook check email

Hello BitGuru. I'm following up since we have not received a reply to the last suggestion. Has you issue been solved and can we assist further?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Norton Core wont let outlook check email

Hello,

No, I still have the same problem ever since I connected the Norton Core, if I want to check my email via Outlook, I have to turn the inspection level off.  It does not seem to effect anything else on my WiFi, only Outlook.

Kudos0

Re: Norton Core wont let outlook check email

BitGuru,

What version of Outlook are you using? And with what email service?  I have Outlook 2016 connected to att.net (yahoo.com) and also Outlook.com and don't have any problems.

Kudos0

Re: Norton Core wont let outlook check email

Hi @BitGuru

I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Norton Core wont let outlook check email

BitGuru you said Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

Have you gone into your Outlook account settings and changed the encryption method? The error above is being generated due to that setting not being correct.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Norton Core wont let outlook check email

What is the encryption method I should change it too?  I have never had this problem until using Norton Core.

Kudos0

Re: Norton Core wont let outlook check email

Are you using Gmail?  I was having trouble connecting to Gmail and I had to change a setting Gmail to allow me to use Outlook 2016 because it would not accept my password.

Kudos0

Re: Norton Core wont let outlook check email

BitGuru Set your encryption to auto, save and restart Outlook. Recheck for the issue reoccurring.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93

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