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Kudos0

Norton Crashes, Win XP SP3

I get the message that Norton Online Backup has encountered a problem and has had to close.

It does this when it is calculating the storage.

Also it never restarts so I have to restart the computer.

This is a real problem since it is a computer with all of our familly photos on and it has not been updated since 11/08/2011 02:23:50 AM.

Very frustrating, what could be the problem?

Replies

Kudos0

Re: Norton Crashes, Win XP SP3

Hello Ed

That can be a variety of things ranging from a conflict with a recent Windows update to another program causing it to terminate unexpectedly. It will require live assistance to help diagnose and figure out what may be not quite right. Please contact support by going to https://www.norton.com/chat.

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