• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!


Norton Crashes, Win XP SP3

I get the message that Norton Online Backup has encountered a problem and has had to close.

It does this when it is calculating the storage.

Also it never restarts so I have to restart the computer.

This is a real problem since it is a computer with all of our familly photos on and it has not been updated since 11/08/2011 02:23:50 AM.

Very frustrating, what could be the problem?



Re: Norton Crashes, Win XP SP3

Hello Ed

That can be a variety of things ranging from a conflict with a recent Windows update to another program causing it to terminate unexpectedly. It will require live assistance to help diagnose and figure out what may be not quite right. Please contact support by going to https://www.norton.com/chat.

This thread is closed from further comment. Please visit the forum to start a new thread.