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Kudos0

Norton deletes dvm.dll - Virus warning on this file

Hello.

I just got this problem today even though this file has been on my computer for 3 weeks now.

The file is necessary for a game to start. Without this file, I get message that the game will not start because it need the dvm.dll file. 

After I had searched around on my computer and installed the game again Norten comes up with a red warning sign and deleted the file dvm.dll because of virus / trojan: Heur.AdvML.B

I need a solution on this one since this file is important for more than just a game and dvm.dll file have been on my computer for 3 weeks before Norton now just see it as a virus / trojan. 

Sorry for any errors / typos. English is not my mother language.

Replies

Kudos0

Re: Norton deletes dvm.dll - Virus warning on this file

from July 2016 > https://community.norton.com/en/comment/7075321

fill out and submit Report a Suspected Erroneous Detection (you'll find a step where you enter your details), don't know if staff will respond to ticket number

Kudos0

Re: Norton deletes dvm.dll - Virus warning on this file

Hello Susanne_21

Please submit the file to Symantec for further analysis.

To report a false positive, please use this link

https://submit.symantec.com/false_positive/

Please see this KB

https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100222230832EN_EndUserProfile_en_us

I believe they should respond back with a case number or something like that. There should be a quick turnaround.

Please post the case number here.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton deletes dvm.dll - Virus warning on this file

I have reported it, but I got a message back today that they cannot locate the software. How can I send them a file that help them locate it? I cannot send them the site I got it from because it is password protected. But can I send the setup file? The file is in the setup file for the game. I need little help here about how I can send something that help them to locate the file.

Kudos0

Re: Norton deletes dvm.dll - Virus warning on this file

Hello Suzanne

Please try sending  them the setup file with a note that the game file is inside the game file. Please try that.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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