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Kudos0

Norton deleting non threat mediam risk files.

This is a problem a huge problem it seems. I've seen many threads all the way back to norton 06 and you guys still haven't fixed this issue with your most recent version. My virus protector should be under my controll at all times and ask me to delete said files before it does. I can't recover my files that it deleted there is no recover button. How do i stop this from happening or better yet how do i disable this stuped reputation system you have set up since this happens to me all the time. I play mods and old games and all of them get deleted the moment i download them because no one really has used them in your companies eye and they seem to be a threat! Even though they are perfectly clean safe files.

So all i need to know is how do i shut this part of nortons security off? and if i can't how do i make exceptions since i can't find that option in the program ether.

Replies

Kudos0

Re: Norton deleting non threat mediam risk files.

This is a problem a huge problem it seems. I've seen many threads all the way back to norton 06 and you guys still haven't fixed this issue with your most recent version. My virus protector should be under my controll at all times and ask me to delete said files before it does. I can't recover my files that it deleted there is no recover button. How do i stop this from happening or better yet how do i disable this stuped reputation system you have set up since this happens to me all the time. I play mods and old games and all of them get deleted the moment i download them because no one really has used them in your companies eye and they seem to be a threat! Even though they are perfectly clean safe files.

So all i need to know is how do i shut this part of nortons security off? and if i can't how do i make exceptions since i can't find that option in the program ether.

Kudos0

Re: Norton deleting non threat mediam risk files.

Hi ribstayler,

You can either specify a particular download folder for the files and exclude it in  Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection, as discussed in the following KB article, or you can instead disable Download Intelligence while downloading the files.

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v15457075_NIS_Retail_2012_en_us

Kudos0

Re: Norton deleting non threat mediam risk files.

I excluded and downloaded again. but it is still being forcfully deleted without my permision. This kind of problem shouldn't be happening. Why do i not have options before it dicides to go crazy and just delete it. This is very frustrating i have had to redownload gigs of information, because of this. Im at the point were i am considering changin providers of security because i shouldn't have to put myself at risk by turning functions off just to download files, and then once downloaded only told they have been deleted because i previously didn't know norton found them to be a "medium risk".

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