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Kudos0

Norton deleting a program

So I have been trying to play a game (Touhou 11) and norton keeps deleting the english patch when I try to run it.

It isn't quarantining it, it is deleting it.

I have been trying to restore it, but there is no option to. Not even in the "More Options" button.

Replies

Kudos0

Re: Norton deleting a program

Please verify that all Norton settings are at Default.

Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/

Please tell us what Norton is telling you regarding this event.

For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste.


Please review: WS.Reputation.1 detection.
https://community.norton.com/en/forums/clarification-wsreputation1-detection
Files reported as WS.Reputation.1 may not necessarily be malicious, and may be a false positive detection. Should you be uncertain whether a file has been reported correctly, you may submit file to https://www.virustotal.com (link is external) for second opinion scan with multiple antivirus engines.
If you believe a file has been mistakenly detected by WS.Reputation.1, you may submit a dispute at https://submit.symantec.com/false_positive/.

Kudos0

Re: Norton deleting a program

bjm_'s steps should cover the issue. It is interesting that a patch gets detected as malware though. I mean, theoretically, it is overriding information, but still. Let us know if the Ws.Reputation.1 fix helps.

Kudos0

Re: Norton deleting a program

Hi @Sam Mcmaster,

Sorry for the inconvenience caused. I have sent you a private message requesting logs and more details for further investigation. Please check it when you get a chance. Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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