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Kudos0

Is Norton desperate for money? Or just greedy?

My renewal date for Norton 360 is 21 June 2016. But they took the €79.99 from my account on 3 June 2016, so putting me €23.81 overdrawn, and being 1200 miles from my bank, I cannot put money in to cover it. Why did this happen?

Replies

Kudos0

Re: Is Norton desperate for money? Or just greedy?

Hi, MikeinSpain. Contact Norton Support. They can help with subscription issues. http://norton.com/chat

Ftr, in the future you might want to consider buying your Norton product from a reputable retailer such as Amazon, as you will always pay more for the " convenience " of auto renewal.

Windows 10 Home X 64
Kudos0

Re: Is Norton desperate for money? Or just greedy?

What can support do? It is too late now. My bank account went overdrawn. I will cancel auto renewal so it does not happen again since I can no longer trust Norton.

Kudos0

Re: Is Norton desperate for money? Or just greedy?

Mike, I would still suggest you contact Norton Support.

Windows 10 Home X 64
Kudos0

Re: Is Norton desperate for money? Or just greedy?

I needed to contact Norton Support a while back and found all there was, was inane and stupid questions and answers that I had no use for. It is a waste of space and it is better to go straight to "chat".

So what can they do? An insincere apology? If they refund my money, I have to pay it back again for the product for 2016 to 2017. My bank account was still overdrawn and nothing will change that.

I have an email from them asking me to undo the auto renewal cancellation for NEXT YEAR. This year is done as far as they are concerned.

Kudos0

Re: Is Norton desperate for money? Or just greedy?

I have not used auto renewal, so I am asking this question for clarification.

When you got the notification email, does it not say when it is going to take the payment? Usually the payment is taken a couple of weeks ahead of the expiry date to ensure continued coverage.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is Norton desperate for money? Or just greedy?

FWIW ~ Chat Support told me (awhile back) Renewal Notification arrives to email on record approx. 30 days before and again approx. 15 days before.    (never used auto-renewal)

Kudos0

Re: Is Norton desperate for money? Or just greedy?

What kind of company takes renewal money three weeks early?


They say it is to insure your continued protection.

Since it is done by computer, they could take the money on the day your subscription runs out without any loss of protection on our part.

How many tens of millions of Norton products out there? Having their money three weeks early is an awful lot of interest.

Kudos0

Re: Is Norton desperate for money? Or just greedy?

Since it is done by computer, they could take the money on the day your subscription runs out without any loss of protection on our part.

And if there was a problem with your payment??? Even electronic payments can take a few days to clear your bank. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is Norton desperate for money? Or just greedy?

Other businesses manage it well.

We would only lose protection if Norton deliberately disables it.

Even if there was a problem with a late payment, Norton will start the protection period running from the previous end date, even if it were a week before. Never when they get the money.

Kudos0

Re: Is Norton desperate for money? Or just greedy?

MikeinSpain:

We would only lose protection if Norton deliberately disables it.

When the subscription expires the product shuts off.  You would have no protection at all.  It has been that way for several years.  Your subscription covers 366 days and when it is done, it is done.

Kudos0

Re: Is Norton desperate for money? Or just greedy?

Except that I got a free upgrade to Norton Security some time back and they never upgraded my subscription for the new product so suddenly my Norton didn't work. At that point I found out that Norton's version of Q & A is useless.

Kudos0

Re: Is Norton desperate for money? Or just greedy?

I got onto Norton chat and told the person I wanted a refund as my present subscription does not end till 21 June so I have not yet used the product.

I also pointed out that the Norton 360 I have is history and has been replaced by Norton Security, which I can get from Norton themselves for about €50 whereas their idea of loyalty is to charge old customers €79.99.

They decided to give me it for €40 and refund the rest within several working days, which I agreed to. The person uninstalled Norton 360 from my computer and installed Norton Security Premium (for a year).

It is unfortunate that you have to complain to Norton to get the kind of service that should be standard for them.

So no more automatic renewal of subscription for me.

BTW, if I buy any downloadable software online, it works immediately and not when they get the money from my account.

Kudos0

Re: Is Norton desperate for money? Or just greedy?

Hi MikeinSpain,

Please remember to go into Management > Home Tab > Billing Information and remove your credit card info.  That is what I do when right after I turn off the auto renewal.

Kudos0

Re: Is Norton desperate for money? Or just greedy?

A good idea. I had not done that.

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