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Kudos0

Norton disables pasting passwords into password fields. SECURITY FAIL.

I am trying to renew my Norton subscription. I've got to the payment stage.  But when I try to sign into my Norton Account - I can't auto fill (from my password manager) or paste my password into the relevant fields.

This is an epic security fail because it encourages simple easy to remember passwords rather than complicated hard to remember. passwords

Replies

Kudos0

Re: Norton disables pasting passwords into password fields. SECURITY FAIL.

Can you help us help you by posting which Norton Product you have -- Norton Security is the current range and the previous range, no longer marketed but still supported, are Norton Internet Security, Norton AntVirus & Norton 360.

Please give the Version ID which is in the format nn.nn.nn.nnn where n is a number. You will find this in Help/Support > About. It's likely to begin with 21 or 22.

Also say which version of Windows you are using and what Browser.

With those "details" there is a better chance someone can help you ........

Hugh
Kudos0

Re: Norton disables pasting passwords into password fields. SECURITY FAIL.

What password manager are you using? We see issues with specific sites for users of Norton's Identity Safe password manager. Users need to notify Norton of problem sites, so they can be tested and the ID Safe app updated to work properly with the specific web site.

So it could be the same with your password manager.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton disables pasting passwords into password fields. SECURITY FAIL.

Product - Norton Internet Security

Product version - 22.6.0.142

Windows version - Windows 7

Browser - Google Chrome (latest version)

Kudos0

Re: Norton disables pasting passwords into password fields. SECURITY FAIL.

Well, I use LastPass.

Kudos0

Re: Norton disables pasting passwords into password fields. SECURITY FAIL.

Does LastPass have similar problems with any other sites? You might see if there is a way to report problem log in sites from the LastPass program. Norton does have a reporting option in ID Safe.

Otherwise, maybe you should post to a LastPass forum to see if they have an answer.

Let us know if you find anything.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton disables pasting passwords into password fields. SECURITY FAIL.

No, it's just a problem with pasting passwords into the relevant fields for things like renewing subscriptions in the Norton Store (in my case, the UK one, although it probably applies in other countries' stores).

I wasn't asking for a solution to my problem, just complaining.

Kudos0

Re: Norton disables pasting passwords into password fields. SECURITY FAIL.

Hello Tracey

Have you tried having a chat with customer support? They can help you to renew or get a new subscription. They have the tools to get your key or put the credit card thru. Have a chat with Norton. http://www.norton.com/chat  Not sure if they are in the UK 24/7 or not. You might have to wait until Monday. Hope this helps even if you just want to rant.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton disables pasting passwords into password fields. SECURITY FAIL.

To everyone.

I've uninstalled Norton Internet Security and installed alternative security software,

Thank you for all your replies.

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