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Kudos0

Norton Disk Doctor is bluescreening on disk repair

I ran a disk repair on my PC, and Disk Doctor (Norton Utilities 16; the latest version of Windows 10, 64-bit) went through the usual scandisk routine before loading, but it got no further. After a few minutes, it blue-screened. It has continued to blue-screen every time I have restarted or shut down since. Can I stop Disk Doctor loading on boot-up so I can see if it is the problem or it is masking something else?.

Replies

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Gordon, press  ctrl+alt+delete and open your task manager. Under the startup tab find the entry where NU is set for startup and disable it. Reboot your machine for these settings to change.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

My apologies for not explicitly stating that this is happening during start-up. The sequence is power on, self-test, Norton Disk Doctor, blue screen. My PC is not getting anywhere near starting Windows. If it was, I would have several options.

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Mine as well, I forgot to ask was there an error code associated with the BSOD? Can you at least get to the sign in screen? There are several ways to get W10 into safe mode. From your last post I don't believe so.

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

This may be your only resolution since the system isn't allowing any user interactions. Creating a bootable media and booting from that via a USB device should allow you to get to the startup repair menus.

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/norton-disk-doctor-stopping-computer-from-booting/ac87604e-9e3c-4565-bdd4-ad6f1194c655?auth=1

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos1 Stats

Re: Norton Disk Doctor is bluescreening on disk repair

The stop code is critical process died. None of the three available solutions gets me into safe mode, so unless I can do anything from a command prompt, it looks like I will need to use bootable media or to restore from last weekend's backup.

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Bootable media will get you better results. Please let us know how you make out. Have a great week.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Gordon42:

The stop code is critical process died. None of the three available solutions gets me into safe mode, so unless I can do anything from a command prompt, it looks like I will need to use bootable media or to restore from last weekend's backup.

microsoft has disabled F8 because they think you will be too slow to press it (now it doesn't work no matter how fast you are). (arg! microsoft...)

microsoft "option" #2: "Can't boot in normal mode, and want to boot in a safe mode? First, boot in normal mode, then hold shift when you press restart" (yea microsoft...)

microsoft "option" #2: "Keep shutting your computer down incorrectly, eventually windows might guess you are having trouble and fix something" (arg! microsoft...)

When you boot from the diagnostic disk go to the command prompt and type:

bcdedit /set {default} bootmenupolicy legacy
bcdedit /set {current} bootmenupolicy legacy

This will re-enable F8 and you can (rapidly) press F8 at boot to get to the boot menu (safemode etc..).

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

F8 is not disabled; I can select any of the three safe mode options. They just take me through the same sequence: power on, self-test, Disk Doctor, blue screen. The same happens with the other options to access safe mode. I have a bootable DVD now; I just haven't had a chance to try it yet, but if I can once get into Windows, I should be able to fix this.

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Gordon42:

F8 is not disabled; I can select any of the three safe mode options. They just take me through the same sequence: power on, self-test, Disk Doctor, blue screen. The same happens with the other options to access safe mode. I have a bootable DVD now; I just haven't had a chance to try it yet, but if I can once get into Windows, I should be able to fix this.

Ah, so it has tampered with who knows what changing the boot order.

In that case run:

bcdedit.exe /enum all

And post the results. 

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

In fact, F8 is not working (it was the last time I tried it). However, this is the output you requested.

File Attachment: 
Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

All: BY DEFAULT Microsoft disabled the F8 boot menu in Windows 10, all versions. As pw_pw stated there is a way to enable or disable it from a command prompt. https://www.tenforums.com/tutorials/22455-enable-disable-f8-advanced-boot-options-windows-10-a.html Note: If you have Fast Boot enabled in your UEFI firmware (BIOS) settings, then you will not be able to boot the Advanced Boot Options screen since you will not have time to press F8 before Windows starts. His screen shots show EFI as being enabled.

Booting from Windows 10 install media and selecting repair computer per the previous links will get the system a fresh start. https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/norton-disk-doctor-stopping-computer-from-booting/ac87604e-9e3c-4565-bdd4-ad6f1194c655?auth=1

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Gordon42:

In fact, F8 is not working (it was the last time I tried it). However, this is the output you requested.

F8 is indeed disabled, re-enable it:

bcdedit /set {default} bootmenupolicy legacy
bcdedit /set {current} bootmenupolicy legacy

You've also set your computer to permanently boot into safe mode, remove that.

bcdedit {default} /deletevalue safeboot
bcdedit {current} /deletevalue safeboot
Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

SoulAsylum:

Note: If you have Fast Boot enabled in your UEFI firmware (BIOS) settings, then you will not be able to boot the Advanced Boot Options screen since you will not have time to press F8 before Windows starts. His screen shots show EFI as being enabled.

Not to be confused with the windows setting sharing similar names in common discussion "Fast Startup" (aka Hiberboot aka hybrid-shutdown aka "fast boot" aka "log off then hibernate").

"Fast Boot" in some brands of motherboards BIOS/UEFI settings vs the microsoft setting that makes your computer log off then hibernate when you click shutdown (F8 is not available when resuming from hibernate)

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Gordon in your system BIOS setup disable UEFI safe boot then select "Legacy boot order". UEFI safe boot disables booting from removable media such as USB devices and your DVD drive. Make sure your DVD drive is the first drive in the list. Save your settings, put your bootable media in the DVD drive and reboot the machine. Options should appear to do as you need.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

SoulAsylum:

Gordon in your system BIOS setup disable UEFI safe boot then select "Legacy boot order". UEFI safe boot disables booting from removable media such as USB devices and your DVD drive. Make sure your DVD drive is the first drive in the list. Save your settings, put your bootable media in the DVD drive and reboot the machine. Options should appear to do as you need.

Cheers

Uh... This user has a UEFI OS installed, if you disable UEFI he will no longer be able to boot windows (understanding he can't boot very well right now since his OS is partially broken). If he re-installs windows he will need to re-enable UEFI before starting the process.

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

pw_pw!! Sending you a pm.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos1 Stats

Re: Norton Disk Doctor is bluescreening on disk repair

If memory serves me correctly, it's loading from the "boot execute" registry key.

If you can get into the recovery console or whatever windows 10 calls it and start system restore and you have a restore point created before the problem happened, that should get the system booting into windows.

Otherwise, your in for a little work.

Don't follow anything I say here unless your comfortable working in the registry and  know the risks.  Otherwise you may have a friend who can help you.

The registry value is

HKLM\SYSTEM\CurrentControlSet\Control\Session Manager

The default value of that key needs to be autocheck autochk *
(It's normally used to run chkdisk after a bad shutdown),  you should see a run line for disk doctor appended to the autocheck entries, the disk doctor line needs to be removed but the autocheck entries need to stay.  Never could figure out why Norton liked to use such an odd load point.

Whats going to make it more difficult is 2 other problems.

1) since you can't get into windows you have to run regedit from another source like the recovery console, PE disk, or other bootable media with regedit.  Since your not booting into your systems actual registry, you will need to use the regedit your using to "mount" your non-booting systems registry hive.

2) Since the registry entry "current control set" does not exist until the system boots, (it's only current when it's in use). You'll have to mount the controlset1 and maybe controlset2 hives.  Although I'm pretty sure it's controlset1 that turns into current control set and controlset 2 is a backup I think you should fix both of them.

I have been very busy recently but if you feel comfortable and able to do this and have no other options let me know.

Dave

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

DaveH:

If memory serves me correctly, it's loading from the "boot execute" registry key.

If you can get into the recovery console or whatever windows 10 calls it and start system restore and you have a restore point created before the problem happened, that should get the system booting into windows.

Otherwise, your in for a little work.

Don't follow anything I say here unless your comfortable working in the registry and  know the risks.  Otherwise you may have a friend who can help you.

The registry value is

HKLM\SYSTEM\CurrentControlSet\Control\Session Manager

The default value of that key needs to be autocheck autochk *
(It's normally used to run chkdisk after a bad shutdown),  you should see a run line for disk doctor appended to the autocheck entries, the disk doctor line needs to be removed but the autocheck entries need to stay.  Never could figure out why Norton liked to use such an odd load point.

Whats going to make it more difficult is 2 other problems.

1) since you can't get into windows you have to run regedit from another source like the recovery console, PE disk, or other bootable media with regedit.  Since your not booting into your systems actual registry, you will need to use the regedit your using to "mount" your non-booting systems registry hive.

2) Since the registry entry "current control set" does not exist until the system boots, (it's only current when it's in use). You'll have to mount the controlset1 and maybe controlset2 hives.  Although I'm pretty sure it's controlset1 that turns into current control set and controlset 2 is a backup I think you should fix both of them.

I have been very busy recently but if you feel comfortable and able to do this and have no other options let me know.

Dave

Excellent! I was going to have the OP use system restore once we got permanent boot to safemode removed and F8 re-enabled. Now that we know where this faulty software loads from it should be a simple fix. I can walk them through this with screen shots if they decide to do this and you are busy.

FYI, Check:
HKEY_LOCAL_MACHINE\SYSTEM\Select
"Current"= _????_
to determine which ControlSet00? is the CurrentControlSet in an offline mounted registry.

I think this loadpoint is used because it is the first point in the boot process where higher level programing can be used (first few actual windows processes), but before the registry hives are loaded for R/W. Most boot time raw disk work happens at this load point (chkdsk, boot defrag from some 3rd parties, at least one 3rd party antivirus, CompuTrace infects autochk.exe on boot to allow their anti-theft product to persist OS re-installs [this breaks boot chkdsk, and cannot be disabled once enabled])

Kudos1 Stats

Re: Norton Disk Doctor is bluescreening on disk repair

Boy this sucks, I spent an hour on a reply and the forum froze up and I lost my post. 

I'll try again.

I forgot that this system I'm on has Windows 10 installed as well as Windows 7 and XP.

I booted it to the windows 10 recovery, choose advanced boot options,. then the option for command prompt and was able to load regedit and mount the windows 10 registry.  But I can't get any screen shots from the recovery environment so I'm doing it here from windows 7.

But this would be the same as if your using the recovery.wim file windows boots into, or if your using a windows 10 installation disc or recovery disc.

Anyway you get to the windows 10 command prompt, type "regedit" and select an administrator user and provide the password if asked.

Then you get the registry editor:

Note that I have clicked once on HKEY_LOCAL_MACHINE to highlight it.  You have to have that selected to get the next option to work.  Click File>Load Hive

You then get a browse box:

Navigate to C:\Windows\System32\Config and select "SYSTEM" (it has no extention).  This is the system registry hive, or branch HKEY_LOCAL_MACHINE\SYSTEM of the non-booting operating system.

After you select the file you get a box like this:

Use the name "TEMP".

(Before I loose everything again stay tuned for part 2)

Kudos1 Stats

Re: Norton Disk Doctor is bluescreening on disk repair

Now when you expand "HKLM" (double click to expand it) you get this:

Note that the System registry hive we mounted is now attached and it's accessible under the name we gave it (TEMP).

Also note that I was right about there being no "Current Control Set" and I was wrong about there being a backup control set 2.  Oh well that makes it easier.

Double click ControlSet001, then double click "Control" then scroll way down and double click "SessionManager" and you get this:

On the right hand side "BootExecute" should have the value data shown: autocheck autochk *

Note that there is 2 spaces there, one between the words and one before the asterisk.

That's where diskdoctor used to load a few things to run before windows loaded,  I can't remember if it was a path to an executable, the executable name, or a system variable.  But if you see anything other than what I showed, remove it and have it say autocheck autochk *

(Double click on BootExecute to change it)

Than on the left had side of the box, scroll back up to and click once to highlight "TEMP", then go to File >Unload Hive.

If you booted to a Windows 10 installation or recovery disk, remove it at this time.  Then close regedit, and in the command prompt type exit.

Cross fingers and restart windows.

Like I said, this is the last resort and people complain about me giving out instructions in the registry every time I do it.  Don't attempt it unless your willing to take the risk and not blame me or the forum for any proiblems, but if you tried everything else you have nothing to loose.

Personally I use the system registry all the time, I think the complainers are paranoid people who don't understand that every setting you change in windows is actually a registry edit using a GUI instead of doing it the old fashioned way.

But I would recommend you first trying the "system restore" option from the recovery environment first. Provided you have a restore point from before using disk doctor.

I'm sure the problem actually is because Windows 10 almost always is installed on a uEFI system and as far as I know Norton Utilities does not support uEFI, only MBR systems and partitions.

Best of luck,  feel free to send me a private message if you post any questions nobody can help you with.  Although I have been busy, I get PM notifications on other devices I check regularly.

Dave

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

There may be ControlSet002. Double check the "Select" folder. In that folder look at "Current". In the example below you see that "Current" (on the right) is "0x00000001 (1)". This means (in this example) you want ControlSet001.

If "Current" was "0x00000002 (2)" You would want to work with ControlSet002.

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

BootExecute should look like this when you are done.

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

To get to a point where system restore (if that route is preferred) is available, the user will need to re-enable F8 from whatever bootable environment they are using in their September 25th image post by running these commands:

bcdedit /set {default} bootmenupolicy legacy
bcdedit /set {current} bootmenupolicy legacy
bcdedit {default} /deletevalue safeboot
bcdedit {current} /deletevalue safeboot

These set the computer to boot in normal mode (the computer is currently set to boot only in safe mode), and also re-enables F8 (you may still need to be somewhat fast/rapid with F8).

Note the results of those other commands and then also run

bcdedit.exe /enum all

(after) and post the output of that as well. (you ran this last one once before)

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

I have been silent for several days, because I've been unusually busy with work, but things have now calmed down and I've had a chance to deal with this. I reset F8 as you suggested, and then ran Windows from an external DVD. However, the only option it would give me was a clean install. Since I was not prepared to do this, I restored from backup and reinstalled Norton Utilities. I have not tried to run repair disk again yet (I may not need to), so I don't know if the problem is fully solved, but I do have a working computer now, and I am resynchronizing my personal files. This is a big improvement.

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Gordon42:

I have been silent for several days, because I've been unusually busy with work, but things have now calmed down and I've had a chance to deal with this. I reset F8 as you suggested, and then ran Windows from an external DVD. However, the only option it would give me was a clean install. Since I was not prepared to do this, I restored from backup and reinstalled Norton Utilities. I have not tried to run repair disk again yet (I may not need to), so I don't know if the problem is fully solved, but I do have a working computer now, and I am resynchronizing my personal files. This is a big improvement.

After resetting F8 the idea was to boot using F8 and then select system restore. System restore is not available when booting from the DVD. If you are back up and running, enable F8 again so you don't need to do it the hard way next time you need safe mode (but can't boot to normal mode to get to safe mode).

Didn't know you had a full system backup ready...

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

The system couldn't find a restore point. I used HP diagnostics at one point, and while it confirmed that the drive was working, it found errors on the disk, which suggests some file corruption. I did say on September 24 that "it looks like I will need to use bootable media or to restore from last weekend's backup."

Since I have confirmed by other means that the data on the drive is now consistent (evidently it was not before), I will not need to run Repair Disk again in the immediate future, so this deals with my concerns.

Kudos0

Re: Norton Disk Doctor is bluescreening on disk repair

Gordon42:

The system couldn't find a restore point. I used HP diagnostics at one point, and while it confirmed that the drive was working, it found errors on the disk, which suggests some file corruption. I did say on September 24 that "it looks like I will need to use bootable media or to restore from last weekend's backup."

Since I have confirmed by other means that the data on the drive is now consistent (evidently it was not before), I will not need to run Repair Disk again in the immediate future, so this deals with my concerns.

Excellent! Always good to have a full system back up to fall to. Do you want to double check that nothing is physically wrong with the drive (since you've had quite a few issues)? This won't make any changes, just checks some things and lets you know.

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