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Kudos0

NORTON does not fully remove TROJAN?

Hi all :)

Few days ago I was browsing and accidently clicked on one of the ads in russian forum, seconds after that a pop-window appeared and firefox automatically restarted. Then, whenever I was vising a site, loads of other RU pop-windows kept opening one after the other.

I completely removed FIREFOX off my system and ran full system scan using NIS which then found few viruses, it seemed to have deleted it that time. Re-booted laptop and opened chrome browser which then again did not stop from windows popping-up.

Is it virus that keeps re-installing in my system that says ''installs updated then shuts down computer'' under 'SHUT DOWN' every time? why does it want to install updates so frequently?

Also, under system information>startup programs, there are few files that I guess proves that trojan is not gone from the system despite using various tools to eliminate it such as malware, NIS, hitman, tuneup and spy bot..:(

These files are called:

program-shadowplay c:\windows\system32\rundll32.exe c:\windows\system32\nvspcap64.dll, shadowplayonsystemstart

c:\windows\system32\rundll32.exe c:\windows\system32\thxcfg64.dll,rundllentry thxcfg64

Thank you, hope you can help me out on this!

Replies

Kudos1 Stats

Re: NORTON does not fully remove TROJAN?

Hello Kinlejus

Welcome to the Norton Community Forum

It looks like it is time for you to visit one of the free malware removal sites and sign up with them. Since you have used other tools besides your Norton product, please do not go to the first one listed in the recommended list of sites. Please follow their directions and ask questions.




(Thanks to Delph for providing the list of sites)

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.2.13 Core Firmware 237 I E 11

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