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Kudos0

Norton Download Manager already running

Hi,

I am trying to install Norton Security Premium on another device. When I run the download manager after downloading it, it just says that the download manager is already running and asks me to close that and then try to run the manager again. However there is no application from Norton running on my PC and its a fresh install after uninstalling an old Norton. I am running windows 10. Please help.

Replies

Accepted Solution
Kudos1 Stats

Re: Norton Download Manager already running

Have you restarted your computer? If you use Windows 10, there can be an issue with the Fast Start feature.. See more information here.

You could download the installer and run that.   www.norton.com/latestnsbu

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Download Manager already running

@NagendraHN:

3 cents:

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Download Manager already running

1. Task Manager does not show any Norton application running. That was the first thing I checked.

2. Uninstalled the old version of Norton using Norton Remove and Reinstall Tool. After restart still the same issue.

3. Cleaned my registry. Still no use.

4. Tried your idea of disabling fast startup. No effect.

The download manager was run normally as well as an administrator. Gives the same standard error.

Kudos0

Re: Norton Download Manager already running

Hi. I got this once. I can't recall how I fixed it, but the Norton Removal Tool might be the best way to completely clean Norton up.

https://www.norton.com/nrt

Then try downloading your Norton product from your Norton account directly.

If it installs ok, run Live Update until no more are found and then restart.

Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: Norton Download Manager already running

Hi,

Tried running the Removal Tool. Once restarted, I end up getting the same error. Had to go through Live chat with a representative. He directed me to download the entire installation file from the website rather than from download manager. It installed.

Now it asks me to activate Norton even after logging in. Gives me an error while connecting to the server. This is after applying all patches and love updates. Really annoying it is becoming.

Kudos1 Stats

Re: Norton Download Manager already running

Did you try peterweb's suggestion to download the full package ?

https://community.norton.com/en/comment/7276661#comment-7276661

That image you posted is what came up for me, so I just entered my 25 digit key, and it connected to the server and came back with a fully activated copy.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: Norton Download Manager already running

Hello all,

I had to download the package directly and it installed as suggested by @peterweb. Thank you all for your help. A clean restart solved the activation error as well. Moderator can close this thread.

Kudos0

Re: Norton Download Manager already running

Thanks for letting us know all is well again.

We are here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.

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