• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Download manager error

I just tried to load the Norton Security 2018 5 Device product on my second computer. I get a Norton Download Manager error: Unable to continue 80047ec6, 80090326.

Any fix for this?

Thanks

Ron

Labels: Installation

Replies

Kudos0

Re: Norton Download manager error

Hello, it sounds like another Norton product is being detected. This article explains how to correct the issue.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.285 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Norton Download manager error

The error stated in the article is not the same wording as the one I got. This second device I was trying to install on had last years Norton Security on it as did the first device I installed on and the first device didn't produce this error.

Kudos0

Re: Norton Download manager error

Hello again. The article is your solution. Remove your older product and reboot. Reinstall with the new product.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.285 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Norton Download manager error

Hi @dresdenron,

Thanks for reporting in Norton Community Forums. Are you still facing "Norton Download Manager error: Unable to continue 80047ec6, 80090326." error?  If yes, please find and delete the previously downloaded Norton Download manager and try again. This could be due to previously downloaded copy of download manager on your computer.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Download manager error

Hi,

today I have exactly the same error. What should I do?

Kudos0

Re: Norton Download manager error

Hi @JustAlex,

Have you tried deleting old Norton Download manager and try with new download from Norton Account portal? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Download manager error

According to Norton support this is a "cannot connect to server error". I was following the printed instructions to load on my second device. But then I went back to the first device and did the "load on another device" instructions from there which sent a link out to my email and I used the email and link on my second device and it worked. Not sure why it did.

Ron

Kudos0

Re: Norton Download manager error

@Sunil_GA Yes, I did try that four times. And I did try installation over link from another PC - result the same: I have error. I tried to remove all with NRnR tool (even I have not installed Norton Security on this PC). But the problem is still existing.

Kudos0

Re: Norton Download manager error

Hi @JustAlex,

Sorry for the trouble caused. Can you please try download and install Norton Security from Norton.com/latestnsbu and lest us know the installation status? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: Norton Download manager error

Sorry, Sunil, I am not sure what you are talking about. Following your link just opens Norton Home page - any /latestnsbu. When I signed in again, I see the same download link that I did use before.

Kudos0

Re: Norton Download manager error

Hi Sunil,

I have the same problem. I tested Norton.com/latestnsbu  and received: "network error" but installation had finished and Liveupdate was able to download up-to-date definitions .but processing of this definitions was not succesful.  Never the less Norton Security has now status "Green".

 

Kudos0

Re: Norton Download manager error

from Chrome


and from Firefox 

YMMV

Kudos0

Re: Norton Download manager error

I got the same results in Chrome that bjm_ reports.   

Try this link. It is basically the same but includes the www.      www.norton.com/latestnsbu    That works in Chrome for my system.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Download manager error

https://norton.com/latestnsbu goes to a direct download file for me, IE 11.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.285 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: Norton Download manager error

Well, could be I am not true, but seems direct download is not available for Europe, at least from my country. Trying to open norton.com/latestnsbu I see ei.norton.com Home page :(

Kudos0

Re: Norton Download manager error

JustAlex

Did you try with the www. and/or the https:// prefixes as suggested by myself and SoulAsylum?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Download manager error

Kudos0

Re: Norton Download manager error

Yes, I did with the same result - ie.norton.com Home page. They (Norton) just redirect me according to my IP to european page. Luckily I found workaround how to download offline istallation file, install NS and now all is OK. Thank you all trying to help me!
Kudos1 Stats

Re: Norton Download manager error

Hi All,

I have found the solution on Norton Support Page. You can dowload you product directly without dowload manager. You can follow the links

Norton Security Premium => http://www.norton.com/latestnsbu
Norton Security => http://www.norton.com/latestns
Norton 360 => http://www.norton.com/latestn360
Norton 360 Premier Edition => http://www.norton.com/latestn360p
Norton Internet Security => http://www.norton.com/latestnis
Norton AntiVirus => http://www.norton.com/latestnav
Norton Internet Security for Mac => http://www.norton.com/latestnismac
Norton AntiVirus for Mac => http://www.norton.com/latestnavmac

I used Firefox for download and it was OK. Now my Norton is "Green" and LiveUpdate was also successful.

Good luck

This thread is closed from further comment. Please visit the forum to start a new thread.