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Kudos0

Norton Download Manager Error - Already Running; "Using Comcast" Norton

So I am trying to reinstall Norton on my laptop again and for some reason, whenever I attempt to run the download manager so that I can get Norton, there is a popup that says "Another download manager is currently running. Please wait for it to complete and try again." My first thought was to look at all users' processes, and to my surprise, nothing came up for another download manager. In my puzzled confusion, I looked up methods to install Norton without having to use the Download Manager, but they did not work for people who obtain Norton through Comcast; they all required a valid subscription before use. I am currently just playing it safe and in hopes of nothing actually happening. I know how to keep my computer safe, but other family members of mine use it from time to time and they run virus scans after they use it. My only concern as of right now is that someone will be paranoid that there is a virus on my computer. Can anyone please help me out? 

Replies

Kudos0

Re: Norton Download Manager Error - Already Running; "Using Comcast" Norton

Please check Task Manager....maybe you can End process.
Please check C: > Users > Public > Public Downloads > Norton
Please see > https://support.norton.com/sp/en/us/norton-security-suite/current/solutions/kb20100326081956EN
and Please scroll to bottom of > https://community.norton.com/en/blogs/product-update-announcements/norton-compatibility-and-windows-10

Kudos0

Re: Norton Download Manager Error - Already Running; "Using Comcast" Norton

Thank you for the advice about checking the C: drive, but what do I do from there? Delete the Norton files? 

And as previously mentioned, I already checked the Task Manager but did not find anything there either. The links that you provided I already looked at as well, but I am not running Windows 10. Not yet, anyway.

Kudos0

Re: Norton Download Manager Error - Already Running; "Using Comcast" Norton

Accepted Solution
Kudos2 Stats

Re: Norton Download Manager Error - Already Running; "Using Comcast" Norton

Not the recommended method to acquire Comcast's Norton, but please try this:

Download and run  http://www.norton.com/nss.

Please locate you NSS PIN prior to running the above as it will  in most likelihood a ask for your Comcast PIN to activate after it installs.

Your PIN number is stored in Norton Security_PIN.txt in the following location:

In Windows 7 Win 8.1 or Windows Vista: C:\Users\Users Name\My Documents\Symantec\Norton Security_PIN.txt

I understand the PIN is also in the same location on Win 10 as Win 8.1.

In Windows XP: C:\Documents and Settings\\My Documents\Symantec\Norton Security_PIN.txt

It is also available on the NSS download page.

Kudos0

Re: Norton Download Manager Error - Already Running; "Using Comcast" Norton

Thank you so much! It worked, to my delight, and for what it's worth, the PIN wasn't need for some reason. Maybe because I already installed it once?

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