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Norton EAP I want to joy


I tried to join the EAP, but i can´t, gives me the message: "you don´t have a valid license or product to participate in EAP." I bought today Norton 360 Deluxe, i have my operative system in English, and from Portugal. Should i reinstall the Norton since my Norton is in portuguese language ? So what do i need to try or do ?

Kind Regards,