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Kudos0

Norton Familly does'nt block Facebook Messenger on Android

I install Norton Family on my Kid android phone (Samsung Galaxy A5). All app are lock in time frame or time limite whit no problem, except...

The Facebook Messenger app is block too, except wen my kid receive a message from it, a bubble of the conversation appear and from it he can use the app in the middle of the night whit no problem.

I've contact Norton support more than 3 time and got no help. They say I'm alone to have this issue, but I did the test on my other son tablet (Samsung Tab A), and it's the same issue. 

I think it got to do something whit the way the app is display, look like a notification display and notification doesn't seem to be block by Norton Family.

If someone have a idea!

Replies

Kudos0

Re: Norton Familly does'nt block Facebook Messenger on Android

Hi Gorgo,

Norton Family blocks apps.  But if the App is opened as a widget, Norton Family currently doesn't block the application.

Please make sure the Facebook Messenger is not open as widget.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Familly does'nt block Facebook Messenger on Android

But my kid can reable it easily, no?
Kudos0

Re: Norton Familly does'nt block Facebook Messenger on Android

The team is checking into the feature.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Familly does'nt block Facebook Messenger on Android

Any developments?

Kudos0

Re: Norton Familly does'nt block Facebook Messenger on Android

Hi Gorgo,

Thanks for the inquiry.  Norton Family currently can block Facebook Message app, but if the app is opened as a widget, Norton Family doesn't block it.

I'll forward your request to the team again.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Familly does'nt block Facebook Messenger on Android

I have this same problem. There is no curfew for messenger. And I cannot control that it operates as a widget. This defeats the purpose of family because this is the loophole that the kid abuses. Are there any developments?

Kudos0

Re: Norton Familly does'nt block Facebook Messenger on Android

Hi Christine,

Thanks for the valuable input.  I'll report your request to the management team as well.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton Familly does'nt block Facebook Messenger on Android

@ Christine. They know this issue for nearly a year or more and nothing have been done. I think we can draw or own conclusion. I use ESET presently, there service seem working at least.

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