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Norton Familly : Impossible to unsinstall from Android
I'm still searching a valid way to make NF work on my Huawei phones. But....while searching I have issues with my already configured devices.
To re-start from scratch I would like to deinstall it from the devices (Huawei PHONES) but I can't !!! Here is my set-up
- via the web site I can administer my set-up. I see the "parents" and 2 "children". The 2 children have a "!" sign. When I click on one of them it gives the correct data BUTit says that "no device running NF were found"
- on the Android phone, I can start the NF app. In "child" mode I see all the rules. In "Parent" mode (with the same use login than on the internet page of course) I see the correct "child" profile. No phone is found there !!!!
Issue 1 : why is the phone not recognized ?
Issue 2 : it is impossible for me to remove NF from the phone !!! I tried to delete the child profile, to stay in parent mode, .... nothing worked.
Could you please help me as both my children phones are now locked & it is impossible to uninstall. Tx a lot !