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Kudos0

Norton Family

I try logging in after setting up the family section but my parent email and password dont work no matter what.  I t works to log into the site but never anywhere else. I then ry to uninstall it but that doesnt work as it needs my details that it doesnt accept, despite worknig on the website.  How can i get rid of this software because i cant get rid of it

Replies

Kudos0

Re: Norton Family

I try logging in after setting up the family section but my parent email and password dont work no matter what.  I t works to log into the site but never anywhere else. I then ry to uninstall it but that doesnt work as it needs my details that it doesnt accept, despite worknig on the website.  How can i get rid of this software because i cant get rid of it

Kudos0

Re: Norton Family

Hi andyggow2008,

 

I hope you are the parent, not the kid :-)

 

Have you tried to uninstall it from Start/All Programs/Norton Safety Minder/Uninstall Norton Safety Minder 

Or 

Uninstall Norton Safety Minder from Start/Control panel/Add or Remove Programs

 

Thanks,

Katie  
Thanks Katie
Kudos0

Re: Norton Family

Well the problem i still have is that it is asking for email and password.  I went onto https://onlinefamily.norton.com/familysafety/loginStart.fs  and used the same email address and password but it doesnt work, thats how i cant get to uninstall it, that why i need help.  If it wont recognise the login password on the uninstall but on thr website what do i doMessage Edited by andyggow2008 on 09-09-2009 02:08 PM
Kudos0

Re: Norton Family

andyggow2008,

 

Please remove the network cable first then try to uninstall/reinstall.  For details, please read the post at http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=1155#M1155 

 

Please let us know if it helps.

Thanks,

Katie

Message Edited by KatieQ on 09-09-2009 02:41 PM
Thanks Katie

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