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Kudos0

Norton Family - Accessibility is tampered often

I used MMGuradian and now switched to Norton Family.

I have been using Norton Family for the last few weeks on my Son's mobile.  But the issue is here, my son is able to access the apps as well as outside the time limits as Accessibility is tampered by itself somehow.  

So I am not comfortable to use this tool - pls let me know how to fix it.

Replies

Kudos1 Stats

Re: Norton Family - Accessibility is tampered often

Hi gknithi,

Welcome to Norton Community,

Please share the following details to investigate the issue further

  • Norton Family app version(Tap on profile picture in top left corner in the app->Select About)
  • Share Debug logs via private message(you can find my email address under my profile in the forum)

Steps to take debug logs

  1. Open NF Browser->Tap on profile picture in top left corner in the app
  2. Select the last option ‘Contact Us’ from the menu
  3. Enable Debug logs
  4. Reproduce the issue
  5. Navigate again to 'Contact Us'->Tap on 'Send Email'->Select an email client app(e.g. Gmail)
  6. Enter my email address in the 'To' field (Logs will be auto-attached) and send it.

Thanks,

Devi AK

Kudos0

Re: Norton Family - Accessibility is tampered often

I have enabled Debug logs.  will have to wait till this issue occurs.

Kudos0

Re: Norton Family - Accessibility is tampered often

Debug logs are attached.  But the issue is happening even now.  Pls fix it urgently.

Kudos0

Re: Norton Family - Accessibility is tampered often

Hi @gknithi,

Thanks for sharing the logs. We will investigate on this issue.

Devi AK

Kudos0

Re: Norton Family - Accessibility is tampered often

Hello gknithi. From my research kids are able to actually move the NF app to installed SD cards then reboot the phone in safe mode which will by-pass the installed app. Two suggestions come to mind. 1- Remove any SD card you have installed on the phone. 2- Install App Lock on the phone in question, you can get it on Google Play here: https://my.norton.com/Mobile/AppLock

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Family - Accessibility is tampered often

1. Never used SD card on my son's mobile

2. App Lock was already installed and configured since day 1 - except myself, NO can go to settings or Google Play

Pls do thorough investigation to address the issue.

Kudos1 Stats

Re: Norton Family - Accessibility is tampered often

Thanks for the feedback. On Android most phones can be rebooted into "safe mode" while pressing the power button and volume down button at the same time. Kids then use the phone in a debugging mode or trouble shooting mode that disables NF. This cannot be stopped as it is coded into Android. https://support.google.com/nexus/answer/2852139?hl=en

The Norton team is working on an option for Norton family to disable safe booting a device with NF installed. MMGuard seems to be the solution until this feature is added to the Norton Family product: https://community.norton.com/en/comment/7445211#comment-7445211

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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