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Kudos0

Is Norton Family active or not ?

Hi everyone

Besides the pending issues, a lot of us is suffering from, I experience a 'new' problem.

10 minutes after powering up my son's PC, I see a message in the warning section of Family saying that Norton is not active and that possibly a user has stopped (a part of)  the Norton Family processes.

Yet no one has touched the computer (doublechecked)

And what's even more funny, despite this message, norton Family continues to work and logs my son off when his time limitis reached. And webactivity continues to be logged.

Has anyone seen this behaviour ?

The latest client version is installed

Thanks for replies

RHE

Replies

Kudos0

Re: Is Norton Family active or not ?

Hi RHE,

What is the exact message when you say "...that Norton is not active...".  Where do you see the message?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Is Norton Family active or not ?

Hello Katie

I'll try my best translating what it says because  Norton Family is in Dutch here.

I see the message in the 'warnings' tab in the activity section of the Norton Family Portal

It says : 'norton Family is not active. This can be caused by a problem  with the computer or a user may possibly have switched off a part of Norton Family. Restart the computer [Computername]

Thanks for checking.

RHE

Kudos0

Re: Is Norton Family active or not ?

Hi RHE,

Thanks for the update.  The message in English is "Norton Family is not running. This could be caused by a problem with the program, or else a user might have shut down a Norton Family component. Please restart the computer"

Does the program work well on the PC?  Did you uninstall Norton Safety Minder earlier trying to make the program work?  Do you still get the message if you restart the computer?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Is Norton Family active or not ?

Hi Katie

Yes, the funny thing is that even though it says it's not running anymore, the program keeps working.

(logging continues and computer automatically logs off at the time that it's been set)

The message appears consistently after each startup.

This is a fairly new computer. Norton Family has been installed only once and it wasn't uninstalled to try and repair the appearance of the above message.

Kind regards

RHE

Kudos0

Re: Is Norton Family active or not ?

Hi RHE,

If the Online Family program is stopped somehow, the service will restart every 5 minutes automatically  and the program sends alert that  the service is not running from the alerts and activity.  We put in the notification safeguards.  The program keeps working and that's why you see the child is still monitored.

I understand the PC is pretty new, but doesn't it generally take a relatively long time to restart the PC?  If so, it's possible that the Norton Family service is not started yet when the program checks it and sends the alert.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Is Norton Family active or not ?

Katie

During the weekend, I'll take a closer look to my son's PC to try and figure out when exactly and how exactly this message appears.

I'll let you know the results in a few days

RHE

Kudos0

Re: Is Norton Family active or not ?

RHE,

Thanks!  Please keep us posted.

Thanks

Katie

Thanks Katie

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